Customer Service Representative: Service

Work where it's running Switzerland shops at Fust! We are proud to be a leading provider in the areas of electrical household appliances, multimedia/consumer electronics, as well as kitchen and bathroom remodeling, and with our comprehensive service offering and our unique services, we create real added value! Become part of our team and help us to continue creating customer experiences! A job at Fust, and it's running! Tasks <br /> • Telephone support and processing of customer inquiries • Recording of repair orders as well as coordination of home delivery and service appointments • Processing of internal inquiries in cooperation with other departments • General administrative activities, e.g., ordering spare parts and processing manufacturer orders <br /> <br /> <br /> Requirements <br /> • Commercial experience ideally in telephone customer service • Business fluent German skills in speaking and writing, good French skills at least at B2 level and Italian skills are an advantage • Good user knowledge in MS Office; SAP experience is an advantage • Strong customer orientation as well as a friendly and professional appearance <br /> <br /> <br /> <br /> <br /> What we offer <br /> • Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a rich selection at preferential prices, modern and bright premises • Discounts: Discounts in various Coop formats, 5-fold amount of Coop super points, up to 20% discount on various insurance services, inexpensive mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts upon purchase, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA • Further education: Internal further training, support for external initial and further training, development opportunities • Communication & Culture: DU-culture throughout the entire company, orientation towards common values, internal app for communication with employees • Insurances: Pension fund: 2/3 is paid by Coop (basic), various savings plans at the pension fund, generous and supra-mandatory insurance benefits for accident and illness • Vacations: At least 25 days vacation or according to the valid GAV, if possible support for unpaid leave • Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous occupational social counseling 24/7 <br /> Your contact persons at Fust Tanja Voser Head of Business Partnering Steven Wohnlich Recruiting Specialist