Sales Operations & CRM Specialist 100% (m/f/d)

The Ferag Group, headquartered in Hinwil near Zurich, is an international, family-run company. Since 1957, Ferag has grown into the world's leading provider of conveying and processing systems for the printing industry. Building on these strong roots, Ferag has further diversified and today, with Ferag Solutions AG, has a strong pillar in intralogistics. With its patented technologies and sales and service companies in over 50 countries, Ferag stands for leading engineering, global presence, and a piece of Swiss history. We are looking for a skilled, experienced, and strong-communicating Sales Operations & CRM Specialist 100% (m/f/d) # Our sales areas are divided into several global regions and are supported by the expansion and targeted further development of our CRM activities. What you will achieve with us ## CRM Microsoft Dynamics 365 • Redesign and further development of CRM Microsoft Dynamics 365 • Administration and configuration (workflows, forms, dashboards, reports) • Application of AI (Copilot and Claude) for the generation & automation of processes and management information • Responsibility for data security, data maintenance and quality, master data governance Sales Operations & process optimization • Coordination, execution, and support of CRM projects • Definition, revision, and improvement of sales processes (lead-to-order, quote-to-cash) • Analysis of KPIs and data for management information systems • Creation and maintenance of regular sales reports, ad-hoc analyses, and management presentations • Close cooperation with Marketing Operations for campaigns and external communication • Participation in company-wide transformation and digitalization projects • Support in the introduction and operation of AI-supported sales tools What you bring with you • 5+ years of professional experience in a role in the area of Sales Operations or CRM Management • Very good knowledge of MS Dynamics 365 Sales: entities, workflows, business rules, plugins • Proven experience in the administration and further development of MS Dynamics 365 CRM • Extensive experience in leading and implementing CRM projects / re-engineering • Proven expertise in analysis, reporting, and data management • Sound knowledge in CRM and data modeling, report and dashboard creation • Deep practical knowledge in the application of Microsoft Power Platform and AI • Very experienced in working with international and interdisciplinary teams Education • Completed higher vocational education (business administration, information management, or comparable direction) • Microsoft certifications (Microsoft Dynamics 365 Sales, Power BI, Power platforms) are a clear plus Technical competencies • Strong affinity for CRM systems, digital sales processes, and data-driven working • Structured and solution-oriented way of working with the highest quality standards • Ability to translate complex issues into pragmatic solutions Personality & Soft Skills • Very high initiative: you recognize optimization potential and act proactively • High communication competence, strong strength in finding solutions, diplomatic skill in dealing with conflicting requirements of the specialist departments • Resilience and composure in time-critical and turbulent phases • Hands-on mentality: you roll up your sleeves, you implement - always keeping the big picture in view Languages • English and German (fluent in speaking and writing) We offer • Creative freedom and active influence in a key role at the interface between Sales and Operations as well as Management • Partial home office is possible by arrangement • International cooperation • Access to Microsoft technologies and continuous further training opportunities For further information, Markus Stingl, Human Resources Manager, is at your disposal. We look forward to receiving your complete application documents. Dossiers from recruitment agencies will be reviewed if the GTCs of Ferag AG are accepted. Ferag AG Industriestrasse 1 CH-8340 Hinwil Telephone +41 44 938 60 00 Apply Now Back to jobs