IT Support Specialist

IT Support Specialist The company The cross of the Swiss flag, proudly taken up in the logo, symbolises the quality and reliability that Tissot has demonstrated since 1853. Faithful to its motto "Innovators by tradition", Tissot makes excellence accessible in more than 160 countries, relying on special materials, advanced functionalities and careful design. To strengthen our IT Solutions team in Le Locle, we are currently recruiting an IT Support Specialist. Job description In this role, your responsibilities will be as follows: Provide N1/N2 support and quality monitoring to company users on computer equipment (workstations, tablets, printers and all managed peripherals), as well as on software under the responsibility of the IT team. Install and configure applications and other IT services (Windows 11 / MacOS, Iphone/Ipad, business software, Office 365, etc.). Administer the IT fleet (Active Directory, Administration Office 365, Jamf, CrowdStrike). Monitor all user requests and incidents in the ticketing tool (Jira). Ensure the update and sharing of the knowledge base (Confluence). Participate in user training on the services and applications provided, as well as on the security principles inherent in the use of technologies (TIC). Ensure hardware orders from our various suppliers. Participate in the implementation of many exciting internal projects in your team or across the company. Profile Endowed with very good relational skills, you are customer- and solution-oriented. At ease with managing several activities in parallel, you are autonomous, proactive and dynamic. Your listening ability, pedagogical sense and ease of communication allow you to interact easily with your internal partners. Able to manage priorities within the given deadlines, you have solid analytical skills. Professional requirements Benefiting from a level CFC, ES or equivalent computer training, you have a validated 1st experience in a similar position in IT support level 1 and 2. You have excellent skills in network management, Windows and Windows Server, you master the Office package as well as Active Directory and are able to manage and troubleshoot peripherals. You have knowledge of Microsoft 365 and very good knowledge of the MS Teams software. Knowledge of ITIL V4 principles, validated by a certification, is a plus. Languages With French as your mother tongue, you have a good knowledge of English. Company address Chemin des Tourelles 17 - 2400 Le Locle Contact - jpidfd6f847jm jpit0728jm jpiy26jm