Customer Care Specialist

Open the doors of Frederique Constant, Swiss watch manufacture
Customer Care Specialist (M/F)
Open the doors of Frederique Constant, Swiss watch manufacture based in Plan-les-Ouates (Geneva). Frederique Constant places its main mission at the heart of its creations: producing timepieces of the highest quality at the fairest price. Today, the Maison designs, develops, and assembles mechanical watches - including more than 30 Manufacture calibers such as the Tourbillon, Perpetual Calendar, Flyback Chronograph, Monolithic, Big Date Power Reserve, Moonphase - and also offers quartz watches. Since its creation in 1988, the brand has never ceased to innovate, constantly pushing its objectives further.
In 2016, the Frederique Constant group (Frederique Constant, Alpina Watches, Ateliers deMonaco) joined the Japanese group Citizen to pursue its international development and foster new synergies.
With nearly 3'000 points of sale spread across 120 countries around the world, our company offers a dynamic work environment with an entrepreneurial emphasis, where every idea is valued. Join us in our quest for excellence and exponential growth.
Customer Care Specialist (M/F)
After-Sales Service — International private clientele (B2C)
JOB OBJECTIVE
Ensure the coordination, monitoring, and optimization of activities related to private clients, guaranteeing contractual compliance, customer satisfaction, and operational profitability.
As an Ambassador of the Maison to a demanding international clientele, the Customer Care Specialist reports to the After-Sales Service Manager.
RESPONSIBILITIES
– International relational excellence (B2C) — to be the preferred point of contact and the image of the brand for a demanding international private clientele (telephone, e-mail).
– Monitoring of watchmaking services — ensure the follow-up of pieces entrusted to our After-Sales workshop and offer every client absolute transparency on the progress of their service.
– Resolution of complex situations — manage the resolution of delicate cases, in direct synergy with internal departments and the global network of Citizen subsidiaries.
– Customer reception — embody the Maison's sense of welcome during physical appointments dedicated to our private clients and collaborators, at the Geneva site.
– Management of commercial proposals — develop, promote, and monitor tailor-made service offers proposed to clients.
– Versatility and B2B support — guarantee the continuity of the customer relationship by providing support for the operational communication of the Swiss and international markets.
– Operational agility — contribute to the daily influence of the Customer Service department by taking part in the team's cross-functional projects and challenges.
CONDITIONS
– Department: After-Sales
– Reporting to: After-Sales Service Manager
– Location: Plan-les-Ouates, Geneva
– Contract type: 100 %
– Start date: jpid82e4214jm jpit0836jm jpiy26jm