Technical Customer Support Agent

Technical Customer Support Agent Your tasks Telephone and written processing of technical inquiries Support of our customers and partners in technical matters Error analysis with state-of-the-art tools Collaboration on the knowledge base and processes Your skills Technical training or proven professional experience in this field Proven knowledge in setting up internet connections (TV, email configurations, antivirus systems, firewalls) as well as in the operation of mobile phones and tablets Sound know-how regarding the operating systems Windows, MAC OSX as well as network knowledge You love direct contact with customers and maintain an overview even in hectic situations As a team player with an exact and reliable way of working, you support efficiently and successfully You appreciate the advantages of shift work (excl. night) Very good German skills, oral and written Good French skills oral What we offer Work and leisure Home office, flexible working time models, close to public transport, modern office at Lake Biel, unpaid leave, vacation purchase Individual promotion Support with training and further education, internal know-how transfer Work culture Flat hierarchies, room for design, high degree of freedom and personal responsibility, goal-oriented teamwork Fringe Benefits Discounted Quickline products, Reka money, Half-Fare travelcard, sports opportunities, fruit and drinks, discounted Shiatsu massages Why Quickline? Quickline is a telecommunications provider that has been offering award-winning internet, TV, fixed network and mobile in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we ensure personal customer service on site in a highly competitive market and connect private customers as well as SMEs with the world. Your contact person Do you have questions about the position? I am happy to advise you. Therry Jaberg Head of Human Resources Write e-mail (<>) We look forward to meeting you! We wish to fill this vacancy without external personnel service providers. jpida67273djm jit0624jm jiy26jm