Assistant Maître d'Hôtel

L’Hôtel Beaulac is a 4-star superior hotel with 116 rooms, ideally located on the shores of Lake Neuchâtel. The establishment offers a complete experience with its Lake Side brasserie facing the lake, its Waves panoramic lounge bar, as well as its conference center. A leading player in French-speaking Switzerland, L’Hôtel Beaulac is part of a hotel group that also includes l’Hôtel Ibis in Thielle and the Design Hotel F6 in Genève. Our teams commit every day to offering a high-end experience based on service excellence, attention to detail, and the quality of human relations. As part of the reinforcement of our Food & Beverage team, we are looking for an Assistant Maître d’Hôtel (M/F) on a CDI basis (possibility of accommodation during the trial period). As a true field representative for the Outlet Manager, you will participate in the organization of services, support the dining room teams, and ensure compliance with the establishment's quality standards. As a hands-on person, you know how to unite a team while remaining attentive to our customers' experience. Your main missions Service organization & team support Participate in the preparation and smooth running of services. Control the setting up of the dining room and ensure compliance with quality standards. Organize and lead briefings before and after service to ensure good coordination of the teams. Coordinate the dining room teams and ensure fluid communication with the kitchen and the bar. Distribute tasks and support the Chefs de rang and Commis de salle in their development. Participate in the integration and training of new employees. Promote a positive, professional, and collaborative working environment. Customer experience & service Welcome customers and ensure their satisfaction throughout their experience. Advise customers on dishes, drinks, and suggestions. Contribute to sales development through a personalized and professional approach. Manage special requests and potential complaints with diplomacy. Ensure complete service in the dining room when activity requires it. Operational management Participate in the monitoring of orders, inventories, and stocks. Ensure the proper management of equipment and service areas. Ensure the monitoring of payments and perform cash closing according to current procedures, in the absence of the Outlet Manager. Guarantee compliance with HACCP standards, internal procedures, and the establishment's standards. Occasionally replace the Outlet Manager in their absence within the framework of entrusted responsibilities. Your profile Confirmed experience in a hotel establishment, gastronomy, or a high-quality brasserie. Experience in a similar role, with initial experience in supporting and supervising a team. Mastery of the Micros cash system and ease in its daily use. Excellent presentation and exemplary attitude. Natural leadership and ability to unite a team. Developed sense of customer service and hospitality. Excellent interpersonal and communication skills. Autonomy, organization, and ability to anticipate. Sense of detail and constant demand for quality. Ability to manage unforeseen events with calm and professionalism. Good knowledge of dishes, drinks, wines, and service techniques. Commercial sense and a taste for sales development. Flexibility, availability, and professional commitment. Languages • French: fluent. • English: an asset. • German: a valued asset. Conditions • Permanent contract (CDI). • Possibility of accommodation during the trial period. • Stimulating work environment within a 4-star superior hotel. • Versatile role with a strong field presence. • Close collaboration with the Outlet Manager and the Food & Beverage teams. • Opportunity to contribute actively to service excellence and the customer experience. Application Do you recognize yourself in this profile? We invite you to send us your complete application by e-mail to the following address: administration@beaulac.ch. We thank all persons who will send us their application. After studying the files, only candidates matching the sought-after profile will be contacted. Without a response from us within a period of three weeks, we invite you to consider that your application has not been retained. However, we encourage you to consult our next job offers and to send us your file again if a future opportunity matches your profile.