Specialist in ServiceDesk & M365 Superuser

Specialist in ServiceDesk & M365 Superuser (a) A stands not only for AKB, but for all those who work for the most attractive employer in the canton of Aargau in an open and diverse work environment. Although numbers are important to us, you are not just an employee number with us. We offer you an interesting job with appreciation for your personality. Within AKB and in the application process, we cultivate an appreciative and respectful you-culture. Dare to address us informally. This is what you can expect You competently solve internal customer inquiries at the 1st level at the first contact and continuously optimize our service figures You check new requirements as a Superuser for pragmatic feasibility in our existing system landscape with a focus on Digital Workplace and M365 with Sharepoint Online You actively promote modern formats such as Lunch & Learns and inspire employees for the topic Future Workplace & Collab with a focus on M365 with Sharepoint Online and document them fairly for employees You work closely with the FieldService, build a bridge to the 2nd level, and directly identify optimization needs You continuously develop our team processes and your own expertise as a Superuser for our long-term progress This is what you bring You have a degree in the field of computer science with proven further training in the M365 environment. Furthermore, you have been able to acquire practical knowledge in the following areas and topics in the past: Several years of technically sound experience in IT support as well as expertise in the M365 & Digital Workplace environment You are not only familiar with the standard apps (Teams, Outlook), but also understand the interplay of SharePoint, Copilot, OneDrive, Power Automate, and have experience with ITSM suites Experience with Confluence and Jira is an advantage or great technical interest in building up specialist knowledge High empathy for employees, pronounced communication strength, and the ability to explain complex technical facts in a simple way The joy of not only solving problems, but also of inspiring people for new ways of working and designing training formats independently, rounds off your profile. jpid9b0c3c5jm jit0728jm jiy26jm