Inside Techsupport / Helpdesk 100%

Inside Techsupport / Helpdesk (f/m/d) 100% At Endress\+ progress happens through collaboration. As a leading global provider of measuring devices, our more than 18\.000 employees shape the future in the field of process automation. Whether in the innovation and implementation of new technologies within the team, collaborating in the development of new devices, or strengthening important relationships with various global industries: Our work is based on building trusting relationships that help everyone succeed. As a family-run company, we look beyond short-term goals and work to create a future-oriented vision for our employees, our customers, and the world in general. To strengthen our team, we are looking for a technically savvy and service-oriented personality as a Product \+ Application Specialist / Support Technician. What is the role about? Are you enthusiastic about analyzing technical questions and finding sustainable solutions together with customers as well as internal specialists? Is your strength in explaining technical contexts in an understandable way and competently supporting customers in the application of our products? Do you like working at the interface between customers, the service organization, and our international Product Centers? Then you could be exactly the person we are looking for. In this varied function, you will support our customers as well as internal contacts with technical questions regarding our measurement and automation solutions and make an important contribution to high customer satisfaction. Inside Techsupport / Helpdesk (f/m/d) 100% Which tasks will you undertake? You will advise customers as well as internal contacts on technical questions regarding products, applications, commissioning, malfunctions, and complaints. analyze technical problems and develop sustainable solutions together with internal and external bodies. process, document, and track service cases and technical inquiries within the framework of case management. provide technical support to our service organization as well as service technicians in the field and office. contribute to the maintenance and further development of knowledge management and share technical know-how within the organization. work closely with customers, Product Centers, sales, and other internal specialist departments. What do we expect from you? You have completed technical vocational training in the field of electrical engineering, automation, mechatronics, mechanical engineering, or a comparable field. have ideally completed technical further training (HF, TS, or comparable). bring several years of professional experience in a technical environment, preferably in measurement, control, and regulation technology or industrial automation. possess strong skills in technical problem analysis and solution finding. convince through your communication strength, service orientation, and structured way of working. work independently, responsibly, and maintain an overview even with complex questions. have very good German and English skills, French is an advantage. What can you expect from us? We are a family-run company with great commitment and a sustainable vision. We promote lifelong learning through diverse training and further education opportunities, internal knowledge transfer, and e-learning. We value a balanced work-life balance and offer flexible working hours and the possibility of remote work to support our employees in maintaining a healthy balance. We place great importance on the well-being of our employees by offering them a comprehensive company pension scheme and access to health services that promote the general well-being of our employees. We support family-friendly concepts, including daycare centers and childcare during holidays, to help our employees reconcile their professional and family obligations. jpid15f3319jm jit0834jm jiy26jm