Head of Samsung 100%

Head of Samsung 100% (m/w/d) The mobilezone reload ag stands for sustainability and a closed smartphone cycle. We extend the life of mobile devices and ensure that people can use these technologies optimally. As the largest service provider for smartphones, tablets, wearables, and laptops, our service portfolio ranges from repair to upcycling. In our technology center in Rotkreuz, over 50 employees work to serve private and business customers with the best service quality on the market. Head of Samsung 100% (m/w/d) As Head of Samsung, you will assume technical and disciplinary responsibility for the Samsung repair department. You will ensure that the qualitative and quantitative goals set by Samsung and internally are achieved - especially in the areas of quality, productivity, throughput time, customer satisfaction, and employee development. We are looking for a personality who takes responsibility, sees work, and approaches topics independently, pragmatically, and in a solution-oriented manner. You don't wait for tasks - you recognize potential for improvement and implement it consistently with your team. Your main tasks in this exciting role: Technical and disciplinary leadership of the Samsung Repair Team Leadership based on clear goals, KPIs, expectations, and regular feedback discussions Ensuring compliance with manufacturer specifications, internal processes, quality standards, and SLAs Identifying problems, bottlenecks, and potential for improvement in day-to-day business Continuous development of processes, workflows, and team structures Training, support, and promotion of employees Efficient resource planning (personnel, materials, work equipment) Close cooperation with Samsung, internal departments, suppliers, and customers Processing of escalations and support for technical and operational issues Your profile - what you bring: Technical training with an electrical background Business management training is an advantage At least 4 years of professional experience, ideally in a technical or service environment Initial leadership experience or a strong desire to take responsibility Structured, independent, and solution-oriented way of working You recognize potential for improvement - and don't wait until someone points it out to you Very good German language skills in writing and speaking, good English language skills are an advantage We offer you: Young, powerful, and motivated team Varied activity with extensive personal responsibility Appreciative atmosphere with flat hierarchies Opportunity to continuously deepen your professional knowledge "on-the-job" Very flat hierarchies, rapid decision-making paths, and direct communication culture Dynamic environment with a lot of design freedom and openness to new ideas And much more... Are you interested? Then send your complete application documents (resume, work certificates, letter of motivation) as well as information about your salary expectations. Apply now via the online application system. For further information about the position, Barandun, Managing Director mobilezone reload, will be happy to assist you by email (<>). Apply now mobilezone ag, Erlenstrasse 4a, 6343 Rotkreuz | jpid3034566jm jit0625jm jiy26jm