Technical & administrative coordinator (M/F)

Since 1959, Bien-Air Dental SA has been among the leaders in dental instrumentation. At the cutting edge of technology, we design, manufacture and distribute our own devices and accessories in more than 100 countries. The ingenuity, innovation and quality of our products and services have propelled us to the top of global markets. Currently, for our headquarters located in Bienne, we are looking for our "Sales" department for a:

TECHNICAL & ADMINISTRATIVE COORDINATOR (M/F)

Mission:

• Within the Global Customer Care department, you develop and optimize the activities, tools and processes of the after-sales service. You ensure technical support, training and follow-up of our international service network, while contributing to the continuous improvement of our products and services.

Responsibilities:

• Participate in the development and optimization of "Service & Support" tools, activities and processes, as well as cross-functional projects with other departments
• Administer and optimize internal software and platforms related to after-sales service
• Design and deliver theoretical and practical technical training to internal and external repair technicians
• Manage and develop the international network of external service centers, monitor and analyze their repairs
• Manage warranty exchanges and compensations with subsidiaries and service centers
• Analyze product returns and technical claims, identify their causes and propose solutions with the relevant departments
• Participate in repairs carried out in the after-sales workshop (diagnosis, repair and final checks)
• Respond to technical questions and advise internal and external customers
• Create and maintain after-sales technical documentation (repair and inspection instructions, aftersales site, tooling catalogue)
• Report useful information for product improvement and anticipate after-sales needs during new product launches

Skills:

• Technical training in mechanics and/or electronics
• Proven training or experience in the commercial field
• Experience in project management, ideally in an international context
• Experience in customer support
• Pedagogical ease for conducting technical training
• Proficiency in standard IT tools (Microsoft Office 365) and experience with an ERP
• Fluent French and English, both spoken and written, any other language is a plus
• Availability for travel abroad (approx. 20 %)
• Customer and results orientation, listening and negotiation skills, diplomacy
• Spirit of initiative, sense of organization, synthesis skills and good stress management

What we offer:

• Friendly and collaborative working environment in a family setting
• Varied missions in an international environment
• 5 weeks of vacation and 2 additional weeks through daily time compensation
• Flexible working hours
• Participation in the health insurance fund

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