Technical Helpdesk Specialist - IP / VoIP / Connected Systems

Ref 2586655 | Date: 21 Oct 2026

Experis Suisse SA

Technical Helpdesk Specialist - IP / VoIP / Connected Systems (M/F), 📍 Genève | 100 % | CDI | Start at the latest on 1 February 2027, , Your future environment, Our client is a recognized Genevan SME, specializing in connected intercoms, access control and video surveillance. It equips and remotely manages several thousand buildings in Suisse romande for property management companies and institutional owners. Within its remote management center, you will be the technical referent for the team.

Technical Helpdesk Specialist - IP / VoIP / Connected Systems (M/F)

Technical Helpdesk Specialist - IP / VoIP / Connected Systems (M/F)
Genève | 100 % | CDI | Start at the latest on 1 February 2027

Your future environment
Our client is a recognized Genevan SME, specializing in connected intercoms, access control and video surveillance. It equips and remotely manages several thousand buildings in Suisse romande for property management companies and institutional owners. Within its remote management center, you will be the technical referent for the team.

Your missions :

• Configure equipment before installation: IP panels, badge readers, video terminals, 4G routers
• Provide remote support to field technicians during troubleshooting and commissioning
• Handle level 2 technical escalations, from diagnosis to resolution
• Follow up on faulty lines with telecom operators
• Contribute to quality of service and knowledge sharing within the team

Your profile :

• At least 3 years of experience in level 2 support on connected hardware deployed at customer sites
• Operational mastery of IP networks: addressing, VLAN, NAT, VPN
• Good notions of VoIP / SIP
• Perfect French spoken and written, technical English to read manufacturer documentation
• Knowledge of a proprietary environment (access control, intercom, video, telecom) is a plus. No prior knowledge of our client's product ranges is required: you will be trained internally.
• You come, for example, from a security or low voltage integrator, a telecom operator, or you are a field technician and wish to move towards a stationary position.

A plus :

• A fixed position with high technical responsibility, at the heart of a human-sized team
• Office hours, Monday to Friday from 8am to 5pm: no evenings, no weekends, no on-call duty
• Premises in Genève, accessible by public transport

Interested?
Apply directly via this advertisement with your CV and work certificates. Your application will be treated with full confidentiality.

Experis, the IT & Engineering expertise of ManpowerGroup.

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