Service & Claims Motor Vehicle Claims Manager

100%, Lausanne / Smart Working

Shape your future with us!

Are you ready to make a difference? Within our team, you will have the opportunity to support our customers in crucial moments by responding effectively to their needs during claims. By collaborating closely with them, you will contribute to understanding their expectations and proposing the most suitable solutions. With our resolutely customer-oriented approach, together, we will aim for excellence in customer satisfaction!

In the Customer Operations sector, you participate in shaping the experience of customers who have suffered a loss and receive benefits. Our customers are at the center of our concerns and we seek, with them, a solution adapted to their needs. By systematically applying the "Customer first" motto, we guarantee very high customer satisfaction.

What we offer you

We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits, beyond the ordinary.

Flexibility and freedom: Smart Working (flexible working model), annual working time, five weeks of vacation (six weeks from age 50), two additional weeks of vacation offered every five years, possibility to purchase up to ten additional vacation days per year

Professional life and family life: meeting schedules adapted to families, 22 weeks of maternity leave, eight weeks of leave for the other parent, nursery subsidies, company family allowances, leave days for taking care of relatives or in difficult personal situations

Providence and insurance: an attractive pension fund offering extended supra-obligatory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, reduced price lunch or Lunch Card, Smart Working allowance of CHF 200 per year

Mobility: reimbursement of the half-fare subscription, Reka-Pay up to CHF 1000 per year (20% discount), fleet discount, free electric charging station, AXA bicycles to borrow

The right balance at work: free health checks, health weeks every year, various physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events around health prevention and mental health

Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), engagement in communities on different themes, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteering missions (environment and social)

Your future workplace

Chem. de Primerose 11, Lausanne

Send your application!

Do you have questions or need help? Do not hesitate to contact Ana Catarina Anastacio by e-mail at / by telephone at .

Diversity and inclusion are values dear to AXA

Open-mindedness, tolerance, respect for what differentiates us as well as what brings us together, these are the essential characteristics of collaboration at AXA Switzerland. We wish to promote equal opportunity and remove obstacles in the recruitment process.

If you need help or individual adaptations due to a disability, neurodivergence and/or a health problem, you can contact the Recruiting team at any time:

About AXA

At AXA, we are convinced that every person has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by equal-to-equal collaboration, by trust and by diversity. With our modern working conditions, we wish to take into account the needs of our employees and help you develop your strengths, take on responsibilities and commit within your team in favor of new ideas. You will thus be able to evolve personally and shape the world of tomorrow with us, by protecting what j4id10468807jm j4it1145jm j4iy26jm