2nd Level IT-Supporter

2nd Level IT-Supporter (m/f) The LAVEBA Genossenschaft is a trading and service company for rural areas, which is strongly anchored in Eastern Switzerland. Our goal is to be successful together in the network and to forge new paths with our partners to meet the needs of our customers. We actively promote the professional development of our employees. Due to an internal job change of a team member, an attractive vacancy has arisen, which we would like to fill with a competent and motivated personality. For our team in the Central Services service unit, IT department, we are looking for you as 2nd Level IT-Supporter (m/f) 2nd Level IT-Supporter (m/f) The following activities are part of your area of responsibility: Processing and resolving support requests in 2nd Level Support via ticketing system, telephone and e-mail Analysis, prioritization and rectification of malfunctions as well as carrying out error diagnoses Escalation of complex incidents to internal specialist departments or external partners (3rd Level Support) Installation, configuration and maintenance of workstation systems, peripheral devices and standard software Support in the administration and operation of Microsoft-365, Active-Directory and client environments Participation in IT projects as well as in the introduction of new hardware and software solutions Monitoring of service quality and continuous optimization of support processes Training and support of users with IT questions Performing on-call duty, after the induction period (. 1 week per month) Your profile: Completed training as Informatiker/in EFZ, ICT-Fachfrau/-mann or comparable training Professional experience in IT support, preferably in 2nd Level Support Good knowledge of Microsoft Windows client and server environments as well as Microsoft 365 Analytical and structured way of working as well as strong problem-solving competence High service and customer orientation as well as professional appearance Independent, reliable and responsible way of working Team player, flexible and helpful Swiss German skills mandatory and English skills an advantage PW license mandatory What awaits you: The opportunity to offer support as well as to implement new and innovative services A varied task Working in a professional and dynamic team A future-oriented company that sets groundbreaking goals with its partners Attractive employment conditions Support for professional further education For this position, we waive the support of personnel service providers. For questions, please contact: , IT-Support Team Leader, write e-mail (<>) Do you feel addressed? Then we look forward to your application. LAVEBA Genossenschaft, Eisenring, HR Department, Vadianstrasse 29, Postfach, 9001 St. Gallen, Tel.: , write e-mail (<>) Your contact Eisenring jpid3d3b08fjm jit0832jm jiy26jm