After Sales Coordinator

After Sales Coordinator (m/f) DPD Schweiz is part of Geopost with the second largest international parcel delivery network in Europe. In Switzerland, DPD is one of the leading private express and parcel service providers and delivers approx. 25 million parcels annually with its team of 1,500 employees and drivers. DPD takes responsibility for the environment, approaches customers personally, and convinces with bold solutions. Combined with high reliability, DPD offers the best possible experience for senders and recipients. After Sales Coordinator (m/f) What you can expect from us: A responsible key role in the Customer Excellence Team with direct influence on customer satisfaction Independent work with a lot of personal responsibility and short decision-making paths A varied environment in Key Account Management with exciting customers and diverse interfaces Close cooperation with Sales, Operations, IT and other specialist departments The opportunity to actively shape processes and continuously improve them Attractive employment conditions with 5 weeks of vacation Flexible working options including home office Paid breaks in the morning and afternoon Attractive social security benefits A motivated team and a modern corporate culture The following challenges await you: As a central contact person, you support our Key Accounts after contract conclusion and ensure a sustainable customer relationship. Together with our internal specialist departments, you develop sustainable solutions and identify optimization potential early on. You regularly analyze customer and performance indicators and derive targeted measures from them. You take responsibility for complaint and escalation management as well as for professional communication towards our customers. You accompany new customers during the implementation phase and ensure a successful project start. In close cooperation with Sales, Operations and IT, you coordinate cross-departmental topics. High data quality in the CRM as well as transparent documentation are also part of your area of responsibility. You drive your topics forward independently and lead them successfully to completion. What you bring with you: Several years of professional experience in aftersales, Customer Service, Customer Operations or in Key Account Management Enjoyment in actively developing customer relationships and creating sustainable solutions An independent, structured and solution-oriented way of working Strong communication and organizational skills as well as a confident appearance High initiative and sense of responsibility Analytical thinking skills as well as confident handling of key figures and performance data Assertiveness and the ability to coordinate various stakeholder groups in a goal-oriented manner Very good German and English skills in speaking and writing C2 to Proficiency Good MS-Office skills; experience with CRM systems is a plus Start of position: by arrangement Have we piqued your interest? Then we look forward to your complete online application! Ms. Peggy Kamm, HR Business Partner Paper dossiers cannot be returned and we exclusively consider direct applications. Arrival: Free parking spaces available (With Public Transport (S6 from Zürich Hauptbahnhof to Buchs/Dällikon station, then 7 minutes walk) ) jpid455fb5cjm jit0730jm jiy26jm