Service Desk Engineer

You like to make customers happy by solving their inquiries and problems? Then become part of our team now! We are looking for you (m/w/d) for our Operations Team immediately or by agreement! We look forward to your application via our website: / Service Desk Engineer Your challenges as Service Desk Engineer… As Service Desk Engineer, you are the first and most important point of contact for our customers. They entrust you with various concerns, which you solve independently or in collaboration with the Operations-Team. You have an open ear for our customers You skillfully solve IT problems for our customers You manage to keep a cool head even in a heated situation You enjoy picking up customers by phone or ticket in a welcoming and solution-oriented manner You manage to always keep an overview even with various customer inquiries You work just as happily with learners as with experienced employees On-site deployments are a welcome change for you What you should bring… Experience in IT support (Service Desk / MSP an advantage) Good knowledge in: Microsoft 365 (User, Mail, Teams) Windows Client / basic knowledge Windows Server Network basics (DNS, Connectivity) Experience with: Monitoring (e.g. Zabbix, Wazuh) Security topics Ticketing systems (e.g. Zammad) Ability to work on multiple topics in parallel Ticket triage based on SLA prioritization. Advantage: Experience with Citrix or terminal servers Knowledge of Active Directory / Samba AD Basic understanding of automation (e.g. AWX) Experience with firewalls (e.g. OPNsense) ITIL knowledge Experience with ISO 7018. Your person: You have a structured and solution-oriented way of working You can identify with our core values and are willing to align your daily actions with them. You enjoy IT support and customer care and like to solve tricky IT inquiries You have impeccable verbal and written expression in German and English You have a strong sense of responsibility, quality awareness, and reliability, as well as a welcoming demeanor You work independently and have team player skills You follow established processes and help improve them. You recognize when you need to escalate – and prepare it cleanly You remain calm, even when it gets loud (phone, incidents) You have the claim to solve things sustainably Advantage: Driver's license category B an advantage Training: Completed training in computer science EFZ platform development (system technology) or ICT specialist EFZ (support) What we offer you... Great customers with exciting personalities from various industries Flexible working hours Home office, remote office, and customer offices Badi passes for city swimming pools Open company culture with fun at work Bright and modern office Workplace, 10 minutes from Zurich-Hardbrücke station Many dining options in the surrounding area Free drinks and snacks available in the office Regular team events and lunch & learns with offered lunch Opportunity for self-fulfillment as well as support for further education and training Opportunity for participation in the company The Open Circle AG does not accept unsolicited support from headhunters and recruitment agencies for our career opportunities. All application documents submitted to Open Circle AG or its employees by external personnel service providers without a valid written agreement for a personnel search are considered the sole property of our company. In the event that candidates presented by an agency are hired by our company and no prior agreement exists, no fees will be paid. jpidf8e14fdjm jit0728jm jiy26jm