Field Service Engineer

Field Service Engineer (100%, m/f/d) Origin Aesthetics is a start\-up distributor of energy\-based medical devices and other solutions for dermatology, plastic surgery, and clinics within Switzerland. We are searching for the founding technician for our service department, who's responsible for maintaining the health of our installed base. This is an ideal position for someone looking for start\-up experience and wants to grow within a company. Tasks RESPONSIBILITIES Ensure availability of 98 %\+ for the existing installed base Guarantee inventory accuracy of 98 %\+ during cycle counts Provide excellent customer service during every interaction Support AI\-oriented organization by complying with data entry guidelines Actively help shape improvements in service AREAS OF RESPONSIBILITY Equipment maintenance \& repair Diagnose faults and select correct spare parts for each repair Perform initial commissioning and final installations of newly sold devices Customer site visits on the same or next day according to service contract agreement Adhere to maintenance schedule for preventive maintenance Maintain and calibrate service tools according to manufacturer specifications Keep technical service bulletins from all suppliers up to date Inventory management in the vehicle Keep inventory at defined levels Perform weekly cycle counts Accurate knowledge of vehicle contents — replenish proactively, never reactively Return unused parts to the central warehouse Parts ordering Support parts orders with suppliers Track open orders for timely delivery Escalate delays before they pose an availability risk Customer communication \& compliance Communicate directly with clinic staff and doctors during every service visit Obtain signed customer acceptance form after every job — without exception Record every interaction, repair, and parts movement in the CRM on a daily basis Log required interactions in the supplier\-CRM Commercial support Support the sales team with device demonstrations and new installations Create service offers for billable work Confirm payment before shipping parts or scheduling billable visits Proactively report service contract renewal opportunities and upselling\-signals Technical standards Training on every new product before market entry in Switzerland Comply with all supplier service procedures Validate SOPs based on practical field experience and report deviations Qualification REQUIREMENTS 1–5\+ years of experience in field service in optics or electronics, or a graduate of a related technical degree program Willingness for daily travel within Switzerland, occasionally with overnight stays Occasional support for events on weekends Fluent knowledge in German or ösisch; English is an advantage Proven knowledge with IT\-tools jpide6c0832jm jit0625jm jiy26jm