Diagnose Engineer

Diagnose Engineer
Workload: 100%
Diagnose Engineer
Diagnose Engineer
Workload: 100%
Work location: Biel
Your tasks
Support and maintenance of existing customer relationships in the technical environment
Independent communication with customers via telephone, email and digital tools
Analysis, coordination and resolution of technical customer inquiries and malfunctions
Processing of customer cases including creation and handling of invoicing
Review and approval of technician reports as well as ensuring compliance with defined processes (e.g., iPDF, service protocols, etc.)
Support of the technical hotline and performance of error analyses
Your profile
Completed technical vocational training
Very good knowledge of Heidenhain controls (TNC )
Experience with Siemens controls
Good knowledge of pneumatics and hydraulics
Sound electrical knowledge as well as ability to read and interpret electrical schematics
Fluent German
Customer-oriented and solution-oriented way of working
Strong communication skills and reliable way of working
Enjoyment of technical challenges and complex error analyses
Ability to work in a team as well as willingness to cooperate with various specialist departments
UNITED MACHINING is one of the world's leading providers of complete solutions for manufacturers of precision parts and tools as well as for mold making. Its portfolio includes machines for milling, EDM, laser texturing, laser micromachining and additive manufacturing.
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We offer
Excellent career opportunities: UNITED MACHINING offers many opportunities for career development. We offer a talent management process (MyNextBigStep) to promote your career.
Excellent training tools: At UNITED MACHINING we offer development opportunities for everyone. We offer global learning tools as well as training and specialized courses.
Focus on sustainability and innovation: We have high sustainability and innovation goals. Let us work together towards a sustainable future.
About us
UNITED MACHINING is one of the world's leading providers of complete solutions for manufacturers of precision components and tools as well as for mold making. The portfolio includes machines for milling, electrical discharge machining, laser structuring, laser micromachining and additive manufacturing. Furthermore, the business unit offers spindles, automation solutions, tools and digitized solutions, supported by unsurpassed customer service and support.
UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.
UNITED MACHINING is headquartered in Biel, Switzerland, and currently employs over 3'000 employees at more than 50 locations worldwide.
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Your contact person
Cornelia Neiger
Personnel Specialist
+41 32 366 11 11
Web
United Machining Sales Switzerland SA
Roger-Federer-Allee 7, 2504 Biel
2500 Biel
Switzerland
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