Team Lead IT-Support (a) 100%

You make IT work so that it simply works – and people enjoy working with it? Then you have come to the right place.

We are looking for you for this task, as soon as possible. You report directly to our CEO and in a matrix function to our Group CIO, lead our IT support team, and ensure smooth operations. At the same time, you actively help shape the digital future of Dovida. To do this, you bring fresh ideas, enjoy rolling up your sleeves, and prefer working in a team.

Become part of the Dovida family.

Team Lead IT-Support (a) – 100%, in Rheinfelden

Your tasks

• As Team Lead, you lead our two-person IT support team personally and professionally, promote and motivate them, and participate in decisions when recruiting new team members.
• You bear responsibility for smooth IT operations, coordinate our external infrastructure and software providers, and take over the evaluation, procurement, and support of hardware, software, and our business applications – especially Microsoft 365, NetSuite, Salesforce, LMS, ATS, as well as time tracking.
• Our employees contact you first via the IT ticket system for IT questions: support, advice, and clear guidelines in everyday life are just as much a part of it as practical training sessions, which you design and conduct yourself.
• You participate independently in IT projects and also contribute to company-wide key projects.
• You actively help shape the digitalization of Dovida: you introduce digital tools, optimize the interfaces between the headquarters and branch offices, and implement management decisions within the framework of our standards together with the management of the Shared Service Center.
• Your other tasks include creating statistics and evaluations, on-call service, and occasional assignments on-site at our branch offices.

Your profile

• A completed training as Informatiker:in EFZ, a degree in computer science, or a comparable qualification
• Several years of experience in IT infrastructure and IT applications with very good Microsoft knowledge – especially Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, Teams), Windows workstation, and Azure environments
• Proven ability to support and administer enterprise applications such as Mobitime, NetSuite, Salesforce, Zoho, PeoplePlanner, a VoIP telephony solution (e.g., 3CX), a learning management system (e.g., Saba), and Qualtrics – including user management, interfaces, as well as first- and second-level support in cooperation with the providers
• Experience in the leadership and development of an IT support team as well as in the conception and implementation of training for end users
• Proficient German and English in spoken and written form; French is a plus
• Openness to new things, implementation strength, and a solution-oriented perspective
• A strong service attitude, the ability to explain technology understandably, as well as team spirit and humor – you roll up your sleeves and bring others along

Our offer

• Free parking
• Home office possibility
• Attractive discounts via «Brands for Employees»
• A key role with real creative freedom: your ideas shape how Dovida works digitally
• A committed team, short decision-making paths, and an open, warm culture
• Further training opportunities

Ready for fresh air?

Then we look forward to your application!

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