Distribution Customer Advisor

To strengthen our team, we are looking for a personality as a co Distribution Customer Advisor (f/m/d) To strengthen our team, we are looking for a personality as a Customer Service Center Advisor (f/m/d), capable of learning quickly, flexible, service-oriented, endowed with excellent communication skills and a true commercial talent. This function combines personalized advice and active sales development. We offer a modern and flexible working environment with the possibility of teleworking as well as interesting development options. Please send the complete file (CV, work certificates, diplomas). Distribution Customer Advisor (f/m/d) What awaits you? Responding to telephone inquiries from our clientele on various banking, digital and administrative themes Identifying customer needs, proposing adapted solutions (payments, savings, pension, simple investments) Participating in targeted outbound campaigns as part of commercial actions or customer information Ensuring active listening and transmitting specific requests to the competent services Following regular coaching in order to maintain the high quality standards of the Service Center What do you bring? CFC as a customer relations agent, CFC commercial employee or equivalent training A first experience in customer follow-up and advice with an excellent commercial sense Perfect mastery of spoken and written French, with excellent notions of a second national language (level B2) Open-mindedness, acute sense of service and enthusiasm to accompany our customers with professionalism Flexibility in an extended schedule ( h - h) according to a team rotation system We offer flexible working models The balance between private and professional life of our employees is important to us. That is why we create the conditions for a flexible organization of working time, with offers of mobile work, teleworking and part-time work. We work in a convivial environment Cooperative values are our pillars. Together. For one another. They shape our way of collaborating and behaving towards one another. The culture of using "tu" promotes personal proximity and exchanges on equal footing at all functional levels. We live diversity and equal opportunity We encourage the diversity of perspectives, experiences and skills within our teams. This diversity is our wealth and contributes decisively to our success. We live a responsible corporate culture We put collective performance at the forefront. That is why, with us, collective participation in results replaces individual bonus payments. This promotes a healthy corporate culture, where meaningful and common objectives are pursued, in order to develop optimal solutions together. We encourage personal and professional development Lifelong learning is an integral part of our culture. We create a space conducive to the professional and personal development of each and every one and support our employees in a targeted manner, thanks to a varied internal training offer as well as participation in external training costs. "Working and living healthily" becomes a true program for us Thanks to our holistic approach "Working and living healthily", we help our employees to find - and to preserve in the long term - a healthy balance between professional and private life. Do you have any questions? For questions on the content of the position: Ida Tella Group Manager Customer Service +41 (58) 8546338 For questions on the application process: Cornelia Casasola Recruiting Partner +41 (71) 2258357 About us jpid766986cjm jpit0832jm jpiy26jm