Team Lead for Central Services

Team Lead for Central Services (m/f) The Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, freelance doctors, group practices, and healthcare providers (physiotherapy, osteopathy, psychology, etc.) with IT industry solutions and comprehensive service packages. The Ärztekasse Genossenschaft creates over 10 million invoices per year on behalf of its customers. The Central Services department ensures that cooperation with our field supporters, our customers, and the internal Central Services is guaranteed at all times. To strengthen our team in Urdorf, we are looking for an experienced and committed Team Lead for Central Services (f/m) Workload: 80-100% Start: by arrangement Duration: permanent Work location: Urdorf Main tasks Leadership tasks: Technical and personnel leadership of a small team (5 employees) as well as identification and implementation of improvement measures to increase efficiency and employee satisfaction Responsibility for the optimization of processes, prioritization of tasks, as well as proactive communication and intensive stakeholder management to ensure a smooth workflow and effective cross-departmental cooperation Main operational tasks: Smooth and exact processing of internal and external inquiries, offers, orders and returns, appointment tracking, disposition (on both the sales and purchasing sides) in JIRA Procurement of IT hardware and software / supplier management Inventory management with annual stocktaking, ensuring the postal and delivery voucher cycle as well as the packaging and shipping of IT software/hardware to our customers Maintenance of the customer database in Selectline Recording and maintenance of article and supplier master data in SelectLine Accounts receivable accounting: invoicing and dunning, invoice control and creation of credit notes General administrative activities Ordering of office supplies Additional operational tasks: Responsibility for facility management at the Urdorf location Organization of the telephone service at the reception Requirements Completed commercial training or equivalent qualification Experience in team leadership, ideally in a comparable environment High service and solution orientation – you recognize problems, take them on, and actively look for solutions Leadership strength – you keep a cool head even in challenging situations Self-management and ability to set boundaries to set priorities clearly Experience in order processing, warehouse logistics, or procurement, as well as knowledge of accounts receivable accounting, is an advantage Structured, independent, and proactive way of working Very good German and English skills in spoken and written form, knowledge of [dialect] is of great advantage We offer Supportive leadership that creates the framework so that the team can work successfully A lot of creative freedom to further develop structures and contribute own ideas The opportunity to take on responsibility and actively participate in shaping things during a phase of change 40 hour week 25 days vacation Modern office premises Private accident insurance Further training opportunities We look forward to your application! We look forward to your application via email. jpida4e5692jm jit0730jm jiy26jm