Expert - Senior Customer Advisor 100%

At Apple Retail, the best of Apple comes together. We bring our expertise and experience to enable people to do what they love – and we offer them an experience that can only be found at Apple. We collectively take responsibility for creating an inclusive environment and promoting a corporate culture that makes everyone feel like they belong and want to give their best. As an expert, you have comprehensive knowledge of the products and services of the entire Apple ecosystem. You are particularly good at encouraging customers to make a purchase by offering all Apple services and ensuring a first-class customer experience. And you show your colleagues what makes good customer conversations and how they can achieve their goals. Description You demonstrate sustainable sales performance at a top level and offer Apple customers outstanding service. To do this, you learn more about their needs, identify ownership opportunities, present products and services, and introduce them to different purchasing options. You are always up to date on Apple products, services, purchasing options, and sales processes in the Product Zone. You support colleagues as needed throughout the store by sharing your knowledge of Apple products, services, and purchasing options with them and supporting them in offering ownership opportunities. You complete all tasks diligently and follow the guidelines. You take on additional tasks as needed, including customer service and support for other areas of the store. You contribute to an inclusive environment by respecting differences and being open to learning new things. You live the values of inclusion and diversity at Apple every day. Responsibilities Minimum Qualifications You should bring the following: Reliable availability for flexible, business-dependent working hours in the store, taking into account all local regulations and approved adjustments Experience in retail, sales or distribution or comparable professional experience Fluent knowledge of the national language in word and writing Preferred Qualifications You should bring the following: Knowledge of Apple products and services Excellent performance in sales and customer experience Ability to recommend personalized solutions to customers and communicate them effectively Ability to respond to customer concerns in a understanding, attentive and presentable manner Ability to work in a fast-paced environment and often support multiple customers at the same time Ongoing willingness to learn about Apple products and services as well as products from our partners to create an optimal customer experience Ability to share your knowledge, experience and insights with the entire store team