Head of Service

Head of Service (80–100%) Your tasks You lead, motivate and coordinate a competent, six-person team consisting of highly specialized Field Application Engineers, as well as experienced service technicians and Technical Support Engineers. You work closely on an equal footing with product management, the Customer Projects Manager and Technical Sales to allow technical feedback from the front to flow directly into product and sales development. You are responsible for the deployment planning for commissioning, maintenance and support of our charging stations and charging solutions. You actively work in the support process: from needs assessment and analysis to quote creation and billing. You digitalize and optimize the service processes to shorten response times and ensure customer satisfaction. In the case of complex customer challenges or partners, you are the first point of contact and the coordinator to ensure the best solution is implemented. Your profile Sound education: Technical basic training (e.g., electrician, automation technician, mechatronics technician) with further training at HF/FH level or a comparable qualification and business understanding. Demonstrable experience in the personnel and professional leadership of technical employees (service technicians / support engineers / field application engineers). Ideally experience in the field of e-mobility, renewable energies or electrical installations. You do not understand service as a "repair shop", but as a strategic tool for customer loyalty and as a revenue driver. You think entrepreneurially and solution-oriented. Business fluent German and good English skills. Why Evtec? Be part of a young team that is helping to shape the growing e-mobility market Benefit from an open corporate culture with plenty of room for new ideas We live flexible working hours and enjoy at least 25 vacation days per year You enjoy attractive social and insurance benefits, as well as other benefits such as event and anniversary gifts and team events Are you enjoying sustainable growth and are you motivated to shape the future with us? Then we look forward to your dossier! jpid599c980jm jit0728jm jiy26jm