Customer Advisor: Swiss Post Basel and Home Office 80-100%

We are Callpoint - a owner-managed Swiss call center - and take care of our employees and customers with passion and commitment. With us, you have finally arrived. You are communicative, resilient and enjoy customer contact? Then come to us, we promote and develop you - and look forward to your application. Your advantages • Pleasant working atmosphere, careful training and individual support • Attractive employment conditions according to the collective employment contract of the contact center industry • After the entry salary of CHF 4‘314 (100%) your salary will increase by 4% per year in the first two years • After the training phase (probationary period) home office is possible Your responsibility • You take customer inquiries, orders and complaints by phone and convince with your competence • You process written customer inquiries and e-mails flawlessly • You take care of attractive customer mandates and continuously expand your expertise in customer service • Working hours from Monday to Saturday from 07:30 to 18:00 • One late shift per week is expected: 10:00 to 20:00 Your profile • Swiss German/German is your mother tongue • Italian and/or French in word and writing at least level B2/C1 expected • You have fun dealing with customers and like to work in a lively team • Good PC skills are a requirement • You are looking for a hybrid work model, in which you can also work from home • For employment, a flawless criminal record and debt collection register extract are required Have we aroused your interest? Then I look forward to your online application! If you have any questions, Marion Sägesser is available at 058 201 15 88 or by e-mail marion.sagesser@callpoint.ch