Technical Sales Inside Service Spare Parts 100%

The MULTIVAC Export AG is part of the internationally successful MULTIVAC group – with over 80 locations in more than 165 countries. As the worldwide leading provider of integrated packaging and processing solutions, we serve customers from the food industry, pharmaceutical and medical technology, as well as industrial goods production. At our Swiss branch in Hünenberg near Zug, we combine this global strength with local customer proximity, technical excellence, and reliable service. In our spare parts department, a well-established task is facing a generational change: A long-standing employee is entering well-deserved retirement. For a regulated succession, we are looking for a committed personality as of 01.10.2026 or by agreement: Technical Sales Inside Service Spare Parts 100% Your contribution & area of responsibility You ensure that everything runs smoothly for our customers, even when it needs to happen quickly. As a specialist in spare parts, you are the central interface between customers, logistics, suppliers, and internal teams. You keep an overview, clarify technical and commercial questions, and ensure a seamless after-sales service. • You are the first point of contact for spare parts inquiries from your customers (throughout Switzerland) • You process spare parts orders from inquiry to quotation to final invoicing • You clarify technical questions regarding spare parts in German and French • You follow up actively and accompany inquiries until a suitable solution is found • You maintain SAP master data, prices, and conditions with care • You work regularly with our suppliers in Germany, Italy, and Spain • You manage the MULTIVAC customer portal / web shop • You contribute to special projects for the further development of our after-sales service • You process reminder lists and support clarifications and escalations In your additional function as deputy team leader: • you support the coordination of the areas of spare parts, repairs, and logistics • you manage spare parts inquiries for the French-speaking western Switzerland • you ensure the proper handling of goods in and out, as well as repair and return processing • you ensure that our service technicians are supplied with material on time What we expect from you You work in a structured, reliable, and solution-oriented manner – even when multiple topics are pending at the same time. You like responsibility and appreciate an environment where cooperation and reliability count. You bring: • A commercial or technical basic education • Very good commercial skills in the inside service (e.g., order processing, quotations, invoicing, ERP work) • A pronounced technical flair and interest in machines and processes You fit in particularly well with us if, for example: • you were originally a service technician and bring commercial experience or corresponding further training, or • you have a commercial basic education and have actively acquired technical knowledge (e.g., through professional experience or further training as a technical merchant) What is also important to us: • You communicate safely in German and can exchange well with customers in French (at least B1), additional languages such as English and Italian are an advantage • You work in a structured, reliable manner and keep an overview even with multiple topics • Experience with ERP systems (SAP is an advantage) and very good MS Office skills What we offer you The area of responsibility is diverse and varied with scope for decisions and design. In our modern, top-equipped offices, you will find the ideal framework to achieve something together as a team and leave your mark. Additionally, you can expect: • A varied and responsible task with clear handover and training • The opportunity to take over and further develop the knowledge of an experienced predecessor • A collegial, experienced team with high autonomy • Modern working environment, flexible working hours, and home office options • Above-average social benefits as well as targeted development opportunities • The chance to make a tangible impact with your commitment, for customers, processes, and people Contact For further information, Michelle Senn is available to answer your questions. If you are interested, we look forward to receiving your application.