Client Service Representative - BTA

Company Description ## To reinvent banking, more than just technical competence is needed. We bring our differences to the table by thinking, discussing, programming, developing, testing, and learning together... and celebrating every step together. Are you inspired? Come to Swissquote and unleash your potential! We are the Swiss leader in online banking and offer trading, investment, and banking services to over +650'000 customers via our powerful and secure digital platforms. Our over +1200 employees work flexibly in multicultural teams - completely without a dress code. Through their great influence on the industry, they expand their competencies and drive their careers forward in a fast-paced environment. We give it our all at Swissquote. As an employer that promotes equal opportunity, we welcome applicants with different backgrounds, experiences, and perspectives to strengthen our team and contribute to our mutual success. Are you all in? Don-t be shy, apply! Job Description ## Become part of our Customer Care team in Stettbach and support us in revolutionizing the financial sector using state-of-the-art technologies. You will accompany our customers on their digital journey and help them achieve their financial goals safely and effortlessly. Good news! Before you work directly with our customers, you will participate in our unique onboarding program: The Banking Talent Academy. This intensive, three-month training program prepares you perfectly for your new role with comprehensive training on the topics of finance, banking, and our internal tools - under the guidance of our experts at Swissquote. What you can expect from the Academy: • Sound banking expertise: Acquire a solid understanding of the essential fundamentals of banking. • Individual training: Benefit from selected training sessions by our experts from various departments in Zürich and Gland. • Diverse team events: Strengthen cohesion through exciting activities, such as a visit to the Finance Museum. • Graduation ceremony: Crown your training with us with a graduation ceremony. What awaits you after successfully passing the «Academy»? You will start your new position as Client Service Representative in the Customer Care team and undertake the following tasks: • You will look after our customers via various communication channels and ensure that they are completely satisfied with our digital platforms. • You will inform our customers about our versatile product and service offering. • You will work closely with colleagues from the areas of Business Operations, IT, Sales, Legal & Compliance, Marketing, and Trading to find the best solution for every customer inquiry. Qualifications ## • You have completed commercial training or bring 1-2 years of experience in customer service and are aiming for a career in the banking industry. • You speak fluent German and have good English skills (B2 level). French is a plus. • You have a great interest in financial products and markets. • You are communicative, enjoy working with people, and feel comfortable in direct customer contact.