Head of Operations Center

Head of Operations Center (70-100%) Our commitment to buildings makes real sense. We protect what matters, and are there when it counts. With us, you can take on responsibility, shape, move a lot, develop further, and simply be yourself. Welcome to the GVB team. Head of Operations Center (70-100%) What you move with us - your tasks that make sense You shape the Operations Center at GVB Services AG and thus shape the service organization of the future. Together with your management team, you develop standardized, digital, and customer-oriented services and create the conditions for an excellent customer experience. Concretely: You develop the Operations Center into a high-performance and customer-oriented service organization. You are responsible for the end-to-end control of central insurance processes and thus create the conditions for more standardization, automation, and scalability. You lead five department heads with a total of 65 employees and develop a modern leadership culture together with them. What sets you apart - that's our wow You want to arrive, but not stand still? With us, you'll find stability and can effectively apply your experience and grow yourself. You are a personality who inspires people, provides orientation, and at the same time leaves room for personal responsibility. You actively shape the structure of a newly aligned service organization and lead your employees through a challenging transformation phase. You lead through trust, impact, and clear goals. You combine entrepreneurial thinking with high implementation power. You inspire people to change. You make clear decisions even in uncertain situations. You think across departments and network. You optimize business processes holistically and use new technologies to effectively drive transformation. You accelerate digitization and consistently drive efficiency and automation forward. What we offer you - your benefits with a wow effect This function offers you the unique opportunity to actively shape the future service organization of GVB - strategically, culturally, and operationally. You take on responsibility for a central area with high visibility and great design freedom. Really great flexible working Full assumption of accident and sickness daily allowance insurance Preferred conditions for insurance products and own pension fund with attractive contribution model Attractive mortgages for self-occupied property Generous support for further education Discounted mobile subscriptions, PubliBike subscription, and REKA card with bonus Where you engage - here works your future team Behind every house is a story. The story of the people and animals that live in it. Around 550 employees, three companies, under the umbrella of the GVB Group. GVB Services AG ensures that customers receive flawless service. It is the operational heart of the GVB Group. Here, customer orientation is combined with expertise and digital products. The Operations Center department forms the operational heart of the future GVB Services AG. Here, customer inquiries are processed, insurance processes are controlled, and continuously developed further - efficiently, digitally, and customer-oriented. You can find us in Ittigen (BE), ten minutes from Bern's Wankdorf. You are directly assigned to the CEO of GVB Services AG. Entry: by arrangement, no later than January 1, 2027 Our employees are our wow. Will you be part of it soon? The GVB world is per du. That starts with your application. We look forward to every application, but can only consider online applications. jpid465d2fbjm jit0728jm jiy26jm