Customer Service Advisor (all)

Customer Service Advisor (all) # 100% in Lausanne ## A consulting service combining empathy and competence makes all the difference. As a customer advisor at SWICA, you actively participate in the satisfaction of our customers. Your personal development is also important to us. With the SWICA Market Academy and the support provided to obtain the AFA insurance intermediary diploma, your evolution will be continuous - within a motivated team, where your ideas will be taken into account and can grow with you. Here is how you contribute to health ### • Manage contact points within the specified deadlines in the areas of telephony, email, NPA, processing tasks from the CRM, physical mail • Advise and sell suitable insurance solutions based on the customer's needs • Ensure optimal service aimed at customer satisfaction and portfolio maintenance • Prepare offers and correspondence in the private customer sector • Active follow-up and processing of sent offers • Apply measures aimed at portfolio maintenance and customer reconquest • Communicate decisions regarding risk analysis to customers What distinguishes you from others ### • CFC Commercial Employee or equivalent training • Experience in the insurance or brokerage field • AFA certification • Clean criminal record and extract from the debt collection office • Excellent oral and written communication in French and English, German an asset • Very good command of standard IT tools • Sense of discretion and confidentiality • Ability to communicate easily, interpersonal skills • Autonomy, professional conscience and initiative Your place of work ### Boulevard de Grancy 39, 1006 Lausanne