Head of Customer Service Switzerland

Gilgen Door Systems – the Swiss market leader Head of Customer Service Switzerland Gilgen Door Systems – the Swiss market leader Since 1961, Gilgen Door Systems has developed from a garage business into one of the world's leading providers of door and gate systems, today with over 1300 employees around the globe. For the further development of one of the most important business divisions, we are looking for a strong-communicating, eloquent and leadership-experienced personality as Head of Customer Service Switzerland. In this key function, you will take responsibility for the entire customer service in Switzerland and lead around 250 people. You report directly to the CCO. Together with your team, you will ensure day-to-day business, drive digitalization and optimize processes with innovative ideas. Gilgen Door Systems received the award as the best Field-Service-Management provider in 2024; thus, you may rely on a solid basis and an excellently coordinated team. Your tasks Leadership and further development of the customer service Responsibility for the achievement of goals and the contribution to the results of the business division Responsibility for the continuous optimization of service processes as well as for the further development of the division in accordance with the corporate strategy. Conceptual further development and leadership of projects Orientation towards customer needs as well as derivation and implementation of suitable measures Teambuilding and promotion of cross-departmental cooperation Entrepreneurial monitoring and steering of goals and key figures Direct reporting to the management Your profile Higher business administration education ideally with a connection to technology At least five years of professional experience in a multi-level leadership position with project experience, preferably in technical customer service Strong communicative and conceptual competencies High affinity for numbers and ability to prepare the relevant key figures in an audience-appropriate manner for the management High social competence, persuasiveness and ability to bring different interests together Negotiation-secure in German and French, good English skills What your future employer offers you An extraordinary executive position with great responsibility at the Swiss market leader Work in a professional and stable environment with low turnover Representation of a first-class State-of-the-Art customer service High degree of creative freedom with very short decision-making paths Position with a mix of strategic-conceptual excellence and operational proximity Attractive employment conditions with market-standard remuneration, above-average social benefits, modern working methods and long-term perspectives Do you not want to miss this chance for one of the most exciting leadership positions in customer service in Switzerland? Then please call us for a non-binding and discreet preliminary clarification or send us an e-mail. We thank you for your interest and look forward to your application. Vakanz-Nr. jpid1a0e2c5jm jpit0834jm jpiy26jm