Onsite Support Engineer (m/f/d) 100%

We are looking for reinforcement as an Onsite Support Engineer (m/f/d) for our team in Aarau, Switzerland. The position is performed on-site. In this role, you are the direct IT contact person for end users at a customer site. You will work closely with the Remote Service Desk and the Workplace Engineering teams, solve problems that require a physical presence, manage hardware, and support the technology in meeting rooms.

Tasks:

• Provide second-level (L2) deskside support for hardware, software, and connectivity issues that cannot be resolved remotely
• Perform provisioning, imaging, and replacement of devices for new hires, leavers, and hardware refresh cycles
• Manage hardware on-site, including laptops, desktops, peripherals, and printers, as well as keep inventory and entries in the Configuration Management Database (CMDB) up to date
• Set up audio, video, and video conferencing technology (AV/VC) in meeting rooms, troubleshoot faults, and escalate if necessary
• Handle support requests from executives and VIP users, coordinating with the remote teams in the process
• Coordinate hardware delivery, disposal, and secure data destruction with logistics and facility teams
• Support infrastructure teams on-site with physical server checks, cabling inspections, and data center access
• Travel occasionally between customer sites if required

Profile:

• At least 2 years of experience in deskside or field support
• Sound knowledge of Windows 10/11 and troubleshooting common enterprise hardware
• Practical experience in Microsoft 365 support for end users, including Outlook, Teams, and OneDrive
• Experience with device imaging and provisioning via Autopilot, Intune, or comparable tools
• Basic networking knowledge, including connectivity diagnostics as well as troubleshooting cables, switch ports, and WLAN
• Familiarity with IT Service Management (ITSM) platforms such as ServiceNow or comparable solutions
• Proficient English skills as well as proficient German or French skills, depending on the location of assignment

Advantageous:

• Experience in supporting hybrid meeting rooms and modern collaboration solutions
• Knowledge of asset lifecycle management processes
• Familiarity with ITIL service management practices

We look forward to your application.