a Front Office Operations Manager in CDI at 100 %

Ref 2578266 | Date: 11 Sept 2026 Hôtel Beaulac Neuchâtel The Hôtel Beaulac is a 4-star superior with 116 rooms, ideally located by the lake with a breathtaking view of the Alps and the city of Neuchâtel. It houses unique venues such as our panoramic restaurant and bar Waves on the 7th floor, our brasserie le Lake Side, as well as a modern conference center. Being part of a recognized hotel group, which also includes the Ibis hotel in Thielle and the Design Hôtel F6 in Geneva, Hôtel Beaulac is a benchmark in high-end hospitality. As part of our development, we are looking for a Front Office Operations Manager in CDI at 100 %, to take operational responsibility for our Front Office and sustainably support the development of our team. A true field manager, you are the department's point of reference and ensure service quality, the fluidity of operations, and team performance. You are also an OPERA Cloud Key User and play a central role in implementing standards, procedures, training, and continuous improvement actions. You share our values: commitment, cohesion, respect, appreciation, and self-transcendence. a Front Office Operations Manager in CDI at 100 % Your main missions: * Supervise and organize all Front Office operations: arrivals, departures, reservations, guest requests, and management of complex situations * Supervise, support, and develop receptionists and Night Auditors through close management, coaching, and regular feedback * Guarantee the application of service standards and develop the department's SOPs and operational procedures * Fulfill the role of OPERA Cloud Key User: team training, daily support, data quality control, and optimization of PMS use * Guarantee a high-quality guest experience, ensure follow-up with VIPs, regular guests, and corporate clients, and handle sensitive complaints * Supervise Front Office financial procedures as well as the Night Audit, in collaboration with Finance * Develop an upselling culture and contribute to the department's commercial performance in collaboration with Revenue Management * Ensure effective coordination with Housekeeping, Guest Relations, Revenue Management, Finance, and other hotel departments * Identify areas for improvement, implement corrective actions, and continuously evolve the organization of the Front Office Your profile: * Proven experience in Front Office and team management in a high-standing hotel establishment * Excellent mastery of reception operations and a real ability to make operational decisions * Very good mastery of OPERA Cloud, with the ability to train and support users as a Key User * Experience in implementing standards, procedures, and control tools * Good mastery of billing processes, payments, cash handling, and ideally experience with the Night Audit * Keen sense of service, quality, and guest experience * Natural leadership, field presence, pedagogy, and the ability to unite a team * Organization, rigor, autonomy, and excellent ability to manage periods of high activity * Sensitivity to Revenue Management and upselling * French, German, and English: excellent levels indispensable What we offer you: * A position of responsibility within a recognized 4-star superior hotel in Neuchâtel * A privileged working environment, directly by the lake * A function offering real autonomy and the possibility to structure and sustainably evolve the Front Office * A professional team and an environment favoring skill development * The possibility to actively contribute to the evolution of the guest experience and the establishment's standards * Possibility of accommodation during the trial period Interested? Do you wish to join Hôtel Beaulac and actively contribute to the performance and evolution of our Front Office? Send your complete application file to: [Écrire un email](< >) We thank you for the interest shown in our establishment. All applications will be studied carefully. Without a response from us within 3 weeks, please consider that your profile has not been selected for this position. We nevertheless invite you to apply for our next opportunities if you match the sought-after profiles. jpidacddbcbjm jpit0937jm jpiy26jm