Quality Manager (a) 80-100%

Work location: Hirslanden Bern (Klinik Beau-Site, Salem-Spital, Klinik Permanence) Start date: 01. September 2026 or by arrangement Employment type: Permanent Reference number: 70629 As Switzerland's largest medical network, we at Hirslanden set standards with our clinics, outpatient surgical centers, and emergency stations. First-class medical quality and human well-being are at our center. The Quality Management department at Hirslanden Bern focuses primarily on the topics of patient safety, patient satisfaction, and process management. We are looking for you as an experienced Quality Manager (a) to support our committed team. YOUR TASKS ## • As a "Client Experience Manager", you are responsible for the further development of Client Experience Management and feedback management, including coaching the relevant positions (management, managerial employees, employees), planning and conducting training / workshops and presentations • You work in the preparation, support, and follow-up of external certifications (e.g., ISO 9001) and inspections, as well as conducting internal audits • The coordination of quality measurements and the processing of the corresponding data (e.g., ANQ measurements) is also part of your area of responsibility • You train, inform, and motivate employees on the most relevant topics surrounding quality management • Through the management of Near Misses and events within the internal CIRS and coordination of the vigilance system, you contribute to high patient safety • You regularly analyze the quality data of Hirslanden Bern and report it to the corresponding internal bodies • You promote the continuous improvement process through the application of common QM tools YOUR PROFILE ## • You have completed training in the healthcare sector • Further training in the field of quality management is an advantage • You have sound knowledge of EN ISO 9001:2015 and have already successfully led or participated in certifications based on it, and have experience in the role as an internal auditor • You have experience in the coordination and support of regulatory inspections • You have a high awareness of quality and demonstrate high quality standards for your own work • Your communication skills and your high social competence help you in the daily cooperation with a wide variety of stakeholder groups across all hierarchical levels (level of employee to director) as well as specialist departments • You are very familiar with the use of the Microsoft Office suite and have very good oral and written German skills (level: native language) SOME OF YOUR ADVANTAGES WITH US • Family atmosphere with a "Du" culture and cooperation at eye level • Modern workplaces in the heart of the city of Bern with the possibility of home office • Diverse range of benefits (e.g., Publibike, public transport coupons, discount fitness subscriptions, etc.) • Discounted catering options in the restaurants in the clinics • Extensive further training and development opportunities • Additional leisure time through the purchase of up to two weeks of vacation An overview of all our terms of employment and benefits can be found at: Teamdiagnose - Was uns fehlt, bist du. For additional information, Nicole Burri, Head of Staff and Business Development, at nicole.burri@hirslanden.ch or Raphael Brand, Head of Recruitment, at raphael.brand@hirslanden.ch are happy to assist you. We look forward to your contact and application. Please note that for data protection reasons, we cannot consider either paper dossiers (will not be returned) or applications via e-mail. Please therefore apply exclusively online via this tool.