Administrator Intermediary Backoffice

What awaits you:

• Examination and processing of incoming intermediary applications
• Telephone and written support of our external intermediaries for administrative and technical matters regarding products, applications, contracts, and commissions
• Recording and processing of various contract mutations of private customers
• Ensuring First Level Support in the intermediary backoffice internally and externally
• Carrying out quality calls to our customers for greetings as well as to check and ensure the quality of advice
• Administrative processing of intermediary onboarding including examination of the required documents as well as creation of intermediary agreements
• Close cooperation with Key Account Managers, Vertriebsmanagement Private, and other internal interfaces
• Active participation in the further development of processes and quality assurance in the intermediary backoffice

What you bring with you:

• Kaufmann/Kauffrau with EFZ or equivalent training
• High customer and service orientation
• Pronounced communication skills as well as target-group-oriented oral and written expression
• Solution-oriented, exact, and efficient way of working as well as process orientation
• Independent, reliable, and team-oriented personality
• High commitment, resilience, initiative, and flexibility
• Experience in the health insurance industry is an advantage
• Knowledge of cooperation with external sales partners, intermediaries, or brokers is an advantage
• Stylistically confident German oral and written skills (Italian, French, and English skills are an advantage)

Do you have questions?
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