Service Desk Employee 80-100%

Service Desk Employee 80-100% The Stiftung Heilsarmee Schweiz, as a leading social non-profit organization and church, offers uncomplicated support to people in challenging life situations. The IT Operations department of the Stiftung Heilsarmee Schweiz ensures reliable, structured, and customer-oriented IT support for the entire organization. As a Service Desk employee, you are a central point of contact for IT concerns, troubleshooting, and service requests. You contribute significantly to ensuring that the Service Desk is perceived organization-wide as a professional and competent service center. Your tasks You check and process incoming tickets in the ITSM tool, perform initial analyses, and resolve disruptions independently or forward them specifically. You support internal and external users via telephone, remote, or on-site and document all requests completely. Additionally, you analyze problems in the Microsoft 365 environment as well as in the network, support the team with complex cases, and actively participate in the optimization of processes and workflows in IT Service Management. What you bring with you You have completed training in the field of informatics or an equivalent qualification with several years of experience in IT support. You work independently, structured, as well as customer- and solution-oriented, and maintain an overview even in stressful situations. Very good knowledge of Active Directory, Microsoft 365, networks, switches, routers, and WLAN are required. You communicate confidently in German or French and have very good knowledge of the respective other language. Teamwork, sense of responsibility, discretion in handling sensitive data, as well as the ability to coordinate multiple tasks in parallel, characterize you. Additionally, you identify with the vision, mission, and mandate of the Heilsarmee as well as with its Christian values. What we offer you We offer you a meaningful activity in the largest private social non-profit organization with modern IT structures. You benefit from regular working hours within the framework of the service desk opening hours, flexible working models, and the possibility of home office by arrangement. A collegial environment, short decision-making paths, and opportunities for professional development round off our offer. Have we piqued your interest? Then we look forward to your application. Kapfer jpiddf1c8c5jm jit0834jm jiy26jm