Apprenticeship as Retail Specialist Public Transport EFZ focus Customer Support

Do you like being on the move, enjoy languages, contact with people, and want to ensure that passengers feel well taken care of on the train? Then the training as Retail Specialist Public Transport EFZ with a focus on Customer Support at Südostbahn is exactly right for you. During your three-year apprenticeship, you will be on the move a lot, advising customers in various languages and supporting them with questions regarding train connections and tickets - whether online or at the ticket machine. ### What awaits you • Your workplace is on the move on versatile routes - right through Switzerland. • You check tickets and inform passengers about extraordinary events directly on site. • In doing so, you maintain an overview of connections and transfers and can competently advise travelers on various issues. • You react to unforeseen situations with calm and clarity and ensure that passengers feel safe on their journey. During your training, you will be accompanied by experienced and committed practical trainers. What you bring with you • You enjoy moving and feel more comfortable on the move than in an office. • You are communicative and enjoy languages (German and foreign languages). • You can listen well, speak clearly, and have a well-groomed appearance. • You are ready for early shifts, evening shifts, and assignments on weekends - exactly when our passengers are on the move. • You are curious and flexible enough to work weekly in the railway travel center during your apprenticeship to gain insight into the other focus, Customer Consulting. • You have a Sekundar- or Realabschluss. Chantal Wartenweiler HR Specialist Training & Further Education \+41 58 580 74 43