Contact Center Agent – German C1

Missions

• Respond to customer inquiries by telephone, e-mail and other communication channels
• Ensure a professional and personalized welcome
• Identify the needs of interlocutors and provide them with adapted solutions
• Process and ensure the follow-up of requests and complaints
• Record and update information in internal tools
• Collaborate with different services in order to ensure efficient follow-up of files
• Guarantee a high quality of service and contribute to customer satisfaction

Profile

• Experience within a Contact Center or Helpdesk desired
• German level C1 minimum, indispensable
• Very good command of French, both spoken and written
• Ease with IT tools
• Excellent sense of service and good interpersonal skills
• Dynamic, organized and solution-oriented person
• Resistance to stress and ability to manage several requests simultaneously
• Available quickly

Position at 80% or 100%

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