Quality Manager Home Delivery

Switzerland shops at Fust! We strive to be a leading provider in the areas of electrical household appliances, multimedia/consumer electronics, as well as kitchen and bathroom remodeling, and with our comprehensive range of services and our unique services, we create real added value! Become part of our team and help us to continue creating customer experiences! A job at Fust, and it's running! Quality Manager Home Delivery Tasks Handling customer requests outside of the standard process Processing complaints at the 1st level Recording and planning follow-up orders Informing customers about order developments Communication with branches and back office regarding contract adjustments Requirements Completed commercial basic training Business fluent German skills French skills at least at level C1 Experience in customer service or complaint management Organizational strength and team orientation What we offer Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a wide selection at preferential prices, modern and bright premises Discounts: Discounts in various Coop formats, 5-fold number of Coop superpoints, up to 20% discount on various insurance services, cheap mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts when purchasing, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA Further training: Internal further training, support for external initial and further training, development opportunities Communication & Culture: DU-culture throughout the entire company, orientation towards common values, internal app for communication with employees Insurance: Pension fund: 2/3 is paid by Coop (basic), various savings plans at the pension fund, generous and supra-obligatory insurance benefits for accidents and illness Vacation: At least 25 days of vacation or according to the valid GAV, if possible support for unpaid leave Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous company social counseling 24/7 Your contact persons at Fust Head of Business Partnering Steven Wohnlich Recruiting Specialist Quality Manager Home Delivery Switzerland shops at Fust! We strive to be a leading provider in the areas of electrical household appliances, multimedia/consumer electronics, as well as kitchen and bathroom remodeling, and with our comprehensive range of services and our unique services, we create real added value! Become part of our team and help us to continue creating customer experiences! A job at Fust, and it's running! Quality Manager Home Delivery Tasks Handling customer requests outside of the standard process Processing complaints at the 1st level Recording and planning follow-up orders Informing customers about order developments Communication with branches and back office regarding contract adjustments Requirements Completed commercial basic training Business fluent German skills French skills at least at level C1 Experience in customer service or complaint management Organizational strength and team orientation What we offer Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a wide selection at preferential prices, modern and bright premises Discounts: Discounts in various Coop formats, 5-fold number of Coop superpoints, up to 20% discount on various insurance services, cheap mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts when purchasing, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA Further training: Internal further training, support for external initial and further training, development opportunities Communication & Culture: DU-culture throughout the entire company, orientation towards common values, internal app for communication with employees Insurance: Pension fund: 2/3 is paid by Coop (basic), various savings plans at the pension fund, generous and supra-obligatory insurance benefits for accidents and illness Vacation: At least 25 days of vacation or according to the valid GAV, if possible support for unpaid leave Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous company social counseling 24/7 Your contact persons at Fust Head of Business Partnering Steven Wohnlich Recruiting Specialist jpid36a58b8jm jit0834jm jiy26jm