Team and Site Manager Customer Service BVG (80 - 100%)

Your responsibility:

• Personnel and technical leadership of around 10 employees
• Responsibility for the support and administration of the assigned mandates and customers in all administrative areas of occupational pension schemes with a focus on active members and retirees
• Operational cooperation in customer support
• Ensuring customer service (accessibility, rapid case processing, correct case handling, complaint management, etc.), involving external specialists if necessary
• Carrying out controls including reporting of business cases and pending items
• Communication with insured persons, HR managers, members of pension committees, brokers, authorities, and internal departments
• Calculation, management, and mutation of insured benefits, contributions, and interest data
• Simulation calculations for mutations, buy-ins, WEF, divorces, and early retirements
• Clarification and processing of the distribution of free funds
• Processing and control of new connections and transfers of existing business
• Responsibility for the year-end processing within customer service (organization, coordination, and implementation)
• Collaboration and leadership of smaller projects (introduction of wage interfaces at customers)
• Participation in process optimizations
• Special tasks in consultation with the Head of Customer Service and the managing directors of the foundations

Your special tasks:

• Site management of the office in Bern
• Organizational and administrative responsibility in Bern in close cooperation and coordination with the headquarters in Zug

Your profile:

• Experience in a comparable function
• Completed commercial training and further training as a specialist in occupational pension schemes with a federal diploma (eidg. Fachausweis) or as a federal diploma PK manager (eidg. dipl. PK-Leiter*in)
• Leadership experience and enjoyment of leadership
• Knowledge of the BVG administration application SP6 is an advantage
• Very good MS Office user knowledge
• High service and customer orientation
• High level of independence and flexibility
• Reliable and responsible way of working
• Very good German skills, other languages an advantage
• Good reputation, discretion, and loyalty

What awaits you:

• a motivated team in a dynamic company with flat hierarchies and short decision-making paths

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