Helpdesk Facility Management Employee

Are you interested in customer contact and technical matters? Are you enthusiastic about a central hub function in Facility Management? In this versatile role, you will coordinate customer inquiries, fault reports, and orders and ensure efficient processing. With you, the helpdesk functions reliably and in a customer-oriented manner. What you can achieve • In this diverse function, from Monday to Friday between 08:00 and 16:00, you will support the central helpdesk of Post Immobilien & Management Services AG (IMS) in first-level support for Facility Management concerns in German and French. • You will receive orders, inquiries, complaints, and fault reports and open the corresponding tickets. • In addition, you will coordinate the processing of the tickets with the responsible service providers and make optimal use of your organizational skills. • Furthermore, you will monitor ongoing tickets, inform clients about the processing status, and ensure transparent communication, thereby promoting customer satisfaction. • You will coordinate and monitor timely service delivery and close tickets independently. • Additionally, you will collect customer feedback and support simple invoicing tasks as well as controlling and quality assurance activities, bringing in your analytical flair. • You will process orders for cleaning materials and support smooth helpdesk operations. What you bring with you • You have completed a commercial or technical basic vocational training and bring a good understanding of administrative and technical contexts. • You communicate very well orally and in writing in German (C1) as well as French (C1) and support the exchange with different language regions of Switzerland. • Additionally, ideally, you have already been able to gain experience in a service desk, helpdesk, or facility management environment and convincingly contribute your customer orientation. • You work in a structured manner, maintain an overview even in hectic situations, and act in a solution-oriented way. • You are confident in using IT systems such as MS Office/O365 and ideally CAFM systems such as Planon & SAP. • You are a communicative, reliable, and service-oriented personality and enjoy working with different stakeholders.