Technical Support and Service Technician (a)

The Company:

Zetes is a leading European software manufacturer and system integrator of IT solutions in the field of logistics.
Our international team consists of employees in 30 European and non-European countries and is part of the Panasonic Group.
In Switzerland, Zetes is represented by a dedicated team of almost 30 people, thus offering the flexibility of a small company embedded in a large, international group.

Become part of the team, predominantly in the office!

Goal of the role

In this versatile function, you will undertake the installation, maintenance, and upkeep of technical systems and support customers with technical questions. In German-speaking Switzerland, you act as an important interface between customers, technology, and internal specialist departments and contribute significantly to customer satisfaction.

Benefits:

• Varied and technically demanding tasks
• Dynamic and collegial team with short decision-making paths
• Modern working environment and contemporary tools
• Pleasant and appreciative working atmosphere
• Development opportunities in a future-oriented market environment
• Independent work with high personal responsibility
• 42 hour week and flexible working hours
• Attractive employment conditions and progressive social benefits

Your tasks:

• Installation, commissioning as well as maintenance and repair of technical devices and systems
• Analysis and rectification of technical malfunctions in the hardware and software area
• Support and advice for customers regarding technical concerns
• Implementation of user and product training
• Creation and maintenance of technical documentation and work instructions
• Administration and organization of spare parts as well as technical accessories
• Creation of service reports, cost estimates, and other administrative documents
• Implementation of service assignments, approx. 30% at the customer's site

Your profile:

• Completed basic technical training, for example as an electronics technician, mechatronics technician, automation technician, or comparable
• Experience in a service, support, or technical customer service function is an advantage
• Good user knowledge in handling IT systems and standard software
• Independent, solution-oriented, and customer-friendly way of working
• Further training in the technical field is an advantage
• Good German and English skills in spoken and written form
• French skills are an advantage
• Driving license category B and readiness for assignments in German-speaking Switzerland
• Team-oriented, organized, and motivated personality with enjoyment in customer contact

If you are looking for an exciting professional challenge and value the opportunity to contribute your expertise and skills to a dynamic team, we look forward to your application. We are convinced that with your commitment and expertise, you can make a valuable contribution to this company.

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