Senior ServiceNow Business Analyst

• 16 juillet 2026 • 100% • Durée indéterminée • Place de l'Europe 8 a, 1003 Lausanne • Log in to see the salary estimate from jobup.ch We are looking for a Senior ServiceNow Business Analyst to work on digital transformation projects within a stimulating and collaborative environment. Your missions ### • Participate in pre-project phases (feasibility studies, analyses, estimates). • Facilitate workshops with business units and support stakeholders. • Design and manage the roadmap as well as the product backlog. • Guarantee the functional quality of ServiceNow solutions and their compliance with standards. • Perform functional analyses, design reviews, and support projects until deployment. • Participate in testing, support, and continuous improvement. • Ensure regular reporting and provide your expertise to project teams. Your profile ### • Higher education in computer science (HES, EPF, University or equivalent). • Minimum 5 years of experience in business analysis on ServiceNow. • Excellent mastery of AppEngine and CSM modules. • Strong skills in functional analysis, workshop facilitation, and stakeholder management. • Good knowledge of data modeling, development processes, and design best practices. A plus: • Agile experience. • ServiceNow Certifications. • Knowledge of ITIL, BPM/BPMN or ISTQB. Technical environment ### ServiceNow, Jira, Xray, SharePoint, iServer, Figma, Axure