Customer Services Area Manager

Location Neuchâtel Availability Immediately Type Fixed Reference 40896 Published on 03/07/2026 Mandated by one of our clients, we are looking for a: Job description ### The Regional Customer Service Manager is responsible for managing and developing customer relationships within a defined region. A true dedicated partner, they ensure an excellent customer experience throughout the life cycle of the delivered solutions. The position involves regular exchanges with customers as well as close collaboration with internal teams (after-sales service, engineering, production...) to provide rapid, personalized and effective responses to customer needs. Main responsibilities: • Build and maintain lasting relationships based on trust with customers • Ensure a high level of customer satisfaction thanks to regular and proactive presence • Maintain continuous contact with customers to understand and anticipate their operational and technical needs • Coordinate customer requests in collaboration with the concerned service teams • Propose adapted solutions to after-sales service requests • Develop customized offers in line with customer expectations • Act as the central point of contact for all service requests in the assigned area • Ensure effective coordination between different departments to provide rapid and consistent responses • Contribute actively to the continuous improvement of the Customer Service department • Participate in the optimization of internal processes to better meet market requirements • Collect customer feedback and share opportunities for improvement with the concerned teams • Perform regular customer visits (around 30% of the time) • Work in an autonomous, agile and organized manner Profile ### Desired profile: • Degree in mechanical, electrical or software engineering • Proven experience in customer service management, in an industrial or technical environment (customer-oriented projects) • Empathetic approach and excellent communication skills • Strong customer focus and analytical mind, with the ability to propose customized solutions • Autonomy, sense of organization and adaptability in a dynamic environment • Ability to collaborate with various stakeholders and work in cross-functional teams • Languages: French / English, another language = an asset Benefits: • A motivating and stimulating position with opportunities for development • The opportunity to take on many challenges and contribute to the success of an international company • A company culture focused on human values • A good balance between professional and private life Customer Services Area Manager / Fixed