IT Support Technician

IT Technician SmartBee is an IT and telecommunications services company active in the SME market of French-speaking Switzerland. We are very active in the medical, hotel, and financial sectors. « Make IT work, Bee happy » is our mission. Our vision is to be the reference in terms of professional, tailor-made, and local IT services for SMEs Trust, Flexibility, Dynamism, and Quality are our values. We have been accompanying our clients on the path of digital transformation for more than 15 years and offer them managed infrastructure solutions on-site or in the Cloud. To support our development, we are looking for an IT Support Technician Main activities performed Helpdesk N1, N2 Remote troubleshooting or at the client's site Installation of workstations, peripherals, backup solutions (NAS) Installation of network equipment (switch, wifi access points,..) Documentation of actions in service tickets Intervention report Intervene Planned maintenance in the evening Your technical knowledge Windows 10/11, Windows servers Virtualization under vmware/Hyper\-V TCP/IP protocol suite (DHCP, DNS, POP3, SMTP, etc.) Installation of peripherals, implementation of Internet connections, Wifi access. Outlook/MS Exchange/365, mobile clients (IOS, Android)/MS Exchange MS Office 365 Network; switches, vlan, firewall Fortinet/SonicWall/Zyxel Eradication of viruses and spyware, Performance optimization, machine build Linux and Mac OSX IP telephony, an asset Your profile: Basic technical training (CFC Informaticien, Maturité Pro, BAC Microinformatique, BTS Informatique) Certifications: Microsoft, ITIL, a serious advantage Flexible personality, knowing how to work autonomously and valuing knowledge sharing Good resistance to stress Excellent presentation, knowing how to express oneself clearly and simply with customers, interpersonal skills Sense of customer service. Valid car driver's license French, very good spoken and written level English, good spoken and written level, capable of providing telephone support in English to English speakers, responding correctly to emails Minimum 5 years of experience in a similar support position Swiss or permit C, B or G We offer: Very varied work within a team that values collaboration and knowledge sharing Possibility to develop technical knowledge Responsibilities, autonomy 5 weeks of vacation Teleworking at a rate of one day per week Start date: immediately or to be agreed Workplace: Genève/Carouge Application only via the site with cover letter, copy of diplomas, work certificates, salary expectations, availability and references. Complete files please. WE WILL ONLY RESPOND TO FILES THAT MATCH THE PROFILE MENTIONED ABOVE jpid8fe4b1fjm jpit0729jm jpiy26jm