Customer Dialogue Specialist EFZ, Bern

The apprenticeship as a Customer Dialogue Specialist EFZ in public transport is ideal for you if you want to lay the foundation for a promising future in the world of transport with your factual and solution-oriented manner and great skill in dealing with customers. Apprenticeship/internship start: Summer 2027 Location: Bern Language: German Partner Apprenticeship process ## 3-year apprenticeship During your apprenticeship, you will get to know the various facets of the Contact Center and will also sometimes gain insight into other areas. These are your tasks • You receive customer inquiries in the Contact Center and either process them yourself or forward them to the correct department • You take responsibility for the solution of various customer concerns • You manage to keep a cool head even in difficult situations and can mediate factually even in the case of customer complaints • You find it easy to express yourself in foreign languages and to professionally receive the concern of your interlocutor & bsp; This is what you bring with you • You are enthusiastic about the world of transport • You are an open personality with empathy • You enjoy contact with customers • Foreign languages such as English and another national language come easily to you • You enjoy learning and like to work independently • You prefer working on solutions rather than problems • You are enthusiastic about digital topics • You plan and manage your time well • You have completed the compulsory school period at the middle or upper primary school level Learn more about this profession Your application ## Your complete application • CV • Complete copies of the last three report cards (all pages) • If available: trial apprenticeship reports, work certificates and diplomas Do you have questions? Do you have questions? Get in touch, we are happy to help you further. 0848 822 422