Spa Manager

Spa Manager
People at 1800 meters above sea level shape luxury mountain travel. Our dynamic and international team offers our guests smart luxury for an inimitable holiday experience. As a team member of the luxurious Kulm Group, you are part of the key to our success. Together, we make every stay inspiring, unique, and unmistakable. And as such, we live our culture: discreet luxury, inspiration, and life experience. Together, we make this possible. This is your chance to become part of our defining culture:
What you will do with us
The Grand Hotel Kronenhof in Pontresina stands for magical moments, elegance, and alpine hospitality at the highest five-star superior level. Our over 2,000 m² large spa is an oasis of relaxation and the centerpiece of our wellness offering. As Spa Manager (m/f/d), you will take over the strategic and operational management of this exclusive area, lead a dedicated team of therapists and receptionists, and elevate the guest experience to a new level.
Your tasks:
Operative & strategic spa management: You ensure smooth operations in the entire spa, pool, and fitness area, ensure optimal occupancy, and continuously develop our treatment offering.
Team leadership & inspiration: You recruit, coach, and empower your team, create duty and holiday schedules (with Mirus), conduct feedback meetings, and act as a motivating role model by living a warm service culture.
Highest quality standards: You consistently implement the requirements of the management, as well as LQA and Forbes standards, and steadily develop the offering.
Guest enthusiasm & sales: From professional advice at the spa reception to complaint management and the creation of the annual spa brochure and exclusive spa events, you ensure unforgettable guest moments.
Purchasing, stock & hygiene: You manage the selection of product orders as well as inventory (in coordination with the deputy management), conduct inventories, and pay meticulous attention to order, hygiene, and water quality (in cooperation with technical services).
This is you
Professional experience: Several years of leadership experience as a Spa Manager or deputy – ideally in upscale luxury hotels.
Leadership competence: Human strength, empathy, and a trained eye for the promotion of your team.
System & language skills: Fluent German and English (additional languages an advantage); proficient handling of common spa & scheduling systems (e.g., TAC, Mirus).
Personality: Great sense of responsibility, organizational talent, business thinking, and composure even during peak times.
What we offer you
A responsible leadership role in one of the most renowned Grand Hotels in the Alps.
Room for your own ideas, the introduction of new products, and the design of innovative spa cooperations.
A respectful, dynamic working environment with flat hierarchies and short decision-making paths.
Attractive employee discounts within the Kulm Group as well as accommodation options in Pontresina.
Start date: as of 01.10. or by arrangement.
Are you ready to lead our spa oasis with passion, excellence, and style? We look forward to your complete application documents!
Benefits
At the Kulm Group, our employees are at the center of our success. We offer you attractive development opportunities, comfortable accommodation, affordable meals in the staff restaurant, and numerous discounts. jpid5d51dbfjm jit0834jm jiy26jm