Spa Manager

Spa Manager People at 1800 meters above sea level shape luxury mountain travel. Our dynamic and international team offers our guests smart luxury for an incomparable holiday experience. As a team member of the luxurious Kulm Group, you are part of the key to our success. Together, we make every stay inspiring, unique, and unmistakable. And as such, we live our culture: subtle luxury, inspiration, and life experience. Together, we make this possible. This is your chance to become part of our defining culture: What you will achieve with us The Grand Hotel Kronenhof in Pontresina stands for magical moments, elegance, and alpine hospitality at the highest five-star superior level. Our spa, measuring over 2,000 m², is an oasis of relaxation and the heart of our wellness offering. As Spa Manager (m/f/d), you will take over the strategic and operational management of this exclusive area, lead a dedicated team of therapists and receptionists, and elevate the guest experience to a new level. Your tasks: Operational & strategic spa management: You ensure the smooth running of operations in the entire spa, pool, and fitness area, ensure optimal occupancy, and continuously develop our range of treatments. Team leadership & inspiration: You recruit, coach, and empower your team, create duty and holiday schedules (with Mirus), conduct feedback meetings, and act as a motivating role model for a warm service culture. Highest quality standards: You consistently implement the requirements of the management, as well as LQA and Forbes standards, and steadily develop the offering. Guest enthusiasm & sales: From professional advice at the spa reception to complaint management and the creation of the annual spa brochure and exclusive spa events, you ensure unforgettable guest moments. Purchasing, stock & hygiene: You manage the selection of product orders as well as inventory (in coordination with the deputy management), conduct inventories, and pay meticulous attention to order, hygiene, and water quality (in cooperation with the technical department). This is you Professional experience: Several years of leadership experience as a Spa Manager or deputy – ideally in high-end luxury hospitality. Leadership competence: Human strength, empathy, and a trained eye for the promotion of your team. System & language skills: Fluent German and English (other languages an advantage); proficient use of common spa & duty planning systems (e.g., TAC, Mirus). Personality: Great sense of responsibility, organizational talent, business thinking, and composure even during peak times. What we offer you A responsible leadership role in one of the most renowned Grand Hotels in the Alps. Room for your own ideas, the introduction of new products, and the design of innovative spa collaborations. A respectful, dynamic working environment with flat hierarchies and short decision-making paths. Attractive employee discounts within the Kulm Group as well as accommodation options in Pontresina. Start date: as of 01.10. or by arrangement. Are you ready to lead our spa oasis with passion, excellence, and style? We look forward to receiving your complete application documents! Benefits At the Kulm Group, our employees are at the center of our success. We offer you attractive development opportunities, comfortable accommodation, affordable meals in the staff restaurant, and numerous discounts. jpid5d51dbfjm jit0834jm jiy26jm