Customer Support Employee 80-100 %

Who you are

Do you enjoy contact with customers and find suitable solutions even for demanding requests? As a Customer Support employee in the Resolution area, you process complaints and customer concerns and accompany our customers from the first contact to the solution. With clear communication, empathy, and a solution-oriented way of working, you contribute actively to a positive customer experience.

• You have experience in contact with customers and ideally already have experience in sales, customer service, or call center.
• You have very good communication skills and can communicate professionally and solution-oriented even in demanding situations.
• You work in a structured, independent, and reliable manner and find suitable solutions for different customer concerns.
• You have strong competencies in conflict management and can successfully resolve and de-escalate conflict situations.
• You have good IT skills and work confidently with various systems.
• You enjoy working in a team and with various internal and external interfaces.
• Fluent German skills as well as fluent Italian and/or French skills in speaking and writing (at least C1); English is an advantage.

You are responsible for

• Your goal is to find suitable and customer-oriented solutions for our customers. You process complaints and customer concerns by telephone and in writing.
• You address the concerns of our customers specifically and find a suitable solution together with them.
• You communicate professionally, clearly, and solution-oriented even with demanding complaints.
• You support customers with questions and problems before, during, and after the purchase and ensure professional processing of their concerns.
• You take responsibility for your cases and ensure consistent follow-up until the final solution.
• You work closely with furniture stores, internal specialist departments, and other interfaces to solve customer concerns efficiently.
• You carefully and completely check and document customer information as well as implemented solutions in our systems.
• You support the team with various tasks and contribute to an efficient and customer-oriented service.
• When processing customer concerns, you take into account both customer expectations and our internal processes and service goals.

Do you think this would fit?

We want our employees to be well. This also includes saying -thank you-!

Our thank you:

• 28 vacation days (based on a 100% workload)
• 20 weeks paid parental leave for mothers, 8 weeks paid parental leave for fathers.
• Very attractive social benefits
• 15% staff discount on your purchases - and that in every IKEA furniture store
• Do you come by public transport? We pay between 85% to 100% of the annual subscription
• Free parking facilities
• Unlimited access to the LinkedIn Learning platform
• Inexpensive and healthy meals in the canteen (CHF 4,50 for meat and CHF 3,50 for veggie dishes)
• Bonus payments for all employees

At IKEA, there are many different opportunities to develop further. We encourage and empower our employees to try out different tasks, to change between functions, or to go abroad. Please submit your complete application online and be aware that we cannot consider documents via e-mail or by post.
That would be it from us.

That was a lot of information. We would be happy to learn more about you. Just click on «» and let's go. We review applications continuously and stop the application process as soon as we have found the right person. Therefore, please apply as quickly as possible.