Butler

Butler Department: Accommodation/ F&B Line Manager: Property Manager Workplace: Hotel, Chalet Contract type: CDD – Seasonal Job Mission The Butler is the main point of contact for guests during their stay. He ensures a personalized, discreet, and excellent service in order to offer a unique experience meeting the standards of the establishment. He anticipates guest expectations, coordinates the various hotel services, and ensures the smooth running of every stage of the stay. Main Responsibilities Guest Welcome and Relations Welcome guests in a warm and professional manner. Perform personalized check-ins and check-outs. Present the services of the establishment. Accompany guests to their room, suite, chalet, or villa. Guarantee a highly personalized service throughout the duration of the stay. Respond quickly to all guest requests. Personalized Service Unpack and prepare luggage if requested. Prepare rooms according to guest preferences. Organize restaurant reservations, activities, transport, and events. Manage special requests and unforeseen circumstances. Ensure the permanent comfort of guests. Operational Coordination Ensure liaison between the different departments : Reception Housekeeping Catering Spa Maintenance Concierge Follow up on guest requests until their perfect execution. Control the quality of services delivered. Service Excellence Anticipate needs even before they are expressed. Develop a relationship of trust with guests. Maintain a very high level of discretion and confidentiality. Handle any complaint immediately in order to guarantee guest satisfaction. Administration Update information relating to guest preferences. Ensure accurate reporting to management. Participate in daily briefings. Respect the internal procedures of the establishment. Technical Skills Excellent knowledge of luxury hotel standards. Acute sense of customer service. Knowledge of hotel software (PMS). Excellent organization. Ability to manage several requests simultaneously. Good management of priorities. Behavioral Skills Irreproachable presentation. Excellent interpersonal skills. Absolute discretion. Attention to detail. Anticipation. Diplomacy. Team spirit. Flexibility. Stress resistance. Availability. Experience Minimum 2 years of experience in a 5-star establishment, palace, or luxury residence. Experience as a Butler, Guest Relations, or Concierge is highly appreciated. Languages Mandatory Fluent French Fluent English Assets German Italian Spanish Arabic Russian Any other language constitutes an advantage. Working Conditions Variable hours according to operational needs. Work on weekends, public holidays, and in the evening. Wearing the establishment's uniform. Strict respect for confidentiality rules. Main Objectives Guarantee exceptional customer satisfaction. Offer a personalized and memorable experience. Respect the quality and luxury standards of the establishment. Contribute to customer loyalty. Maintain excellent collaboration with all departments. Customer satisfaction. Customer reviews and comments. Request processing time. Compliance with quality standards. Number of complaints. Quality of inter-departmental coordination. Compliance with internal procedures.