Technical Support Engineer / E-Mail Security - 100% remote

Technical Support Engineer / E-Mail Security (m/f/d) - 100% remote Technical Support Engineer / E-Mail Security (m/f/d) For over 25 years, we at SEPPmail have been developing pioneering secure e-mail solutions that reliably protect content and sender identity and reliably keep spam or malware in check – without technical hurdles for senders or recipients, flexibly integrable and always with the highest standards for security and confidentiality. Over 3,400 end customers from sectors such as medicine, energy, finance and insurance, public administration, pharma and law trust our technology to make their e-mail communication secure. With headquarters in Switzerland and Germany, we combine the precision and reliability of a pocket knife with German thoroughness. Our central values – openness, reliability, appreciation and competence – shape the cooperation in the team as well as the interaction with our customers and partners. SEPPmail is part of Partners, a PE company specialized in software companies. Partners provides an excellent network of industry/sector experts, thus providing significant added value for personal and entrepreneurial development. To strengthen our support team, we are looking for a service- and solution-oriented personality who competently and friendly supports our customers with technical questions regarding our e-mail security solutions. This position is to be filled entirely in the home office - You can work from anywhere in Germany or Switzerland. Tasks You will take over technical support for our customers and analyze and resolve e-mail delivery problems, e.g., in connection with blacklisting or DNS entries such as MX, SPF, DKIM and DMARC You support the configuration and operation of our mail server solutions, especially based on Postfix, and work confidently with Linux servers (ideally Debian/Ubuntu or CentOS/RHEL) at the command line level You also help end users with basic questions regarding Windows operating systems You use your understanding of TCP/IP, DNS, firewall rules and basic network services for error analysis You automate recurring tasks and the analysis of log files, ideally with shell scripts (Bash), and use basic knowledge of relational databases for the evaluation of customer and system data if required You explain complex technical matters in an understandable and customer-friendly way – both to technically savvy users and laypeople – and carefully document solutions and processes You actively contribute to the team, share your knowledge with colleagues and proactively participate in joint projects Qualification Your skills Must have: E-mail protocols (SMTP, DNS), Postfix, Linux command line, error analysis in e-mail delivery (blacklisting, MX/SPF/DKIM/DMARC), network basics (TCP/IP, DNS, firewall) Nice to have: Bash scripting, basic knowledge of relational databases, basic knowledge of Windows Your profile Completed training in the field of computer science, specialist informatics (system integration/application development) or comparable qualification, as well as initial professional experience in IT support, ideally with an Internet Service Provider (ISP) or in a hosting environment Strong analytical problem-solving skills as well as the ability to keep a cool head and draw logical conclusions even under pressure Excellent oral and written communication skills in German and English, Swiss German is an advantage High service and customer orientation as well as a friendly, patient and empathetic appearance – even in difficult situations Understanding of IT security practices, especially in the context of e-mail (phishing, spam, encryption) Teamwork skills, enjoyment of knowledge exchange and familiarity with remote work or geographically distributed teams Strong willingness to learn, initiative and a structured, careful way of working with clear prioritization Benefits A responsible position at an established, PE-backed market leader in the field of e-mail security with over 25 years of experience The possibility to work in the home office or remote in a distributed team Short decision-making paths, flat hierarchies and an open, appreciative corporate culture Room for initiative as well as continuous further training in new technologies and internal systems A team that actively lives knowledge exchange and mutual promotion Exciting, security-critical products with direct customer benefit for well-known companies and institutions Your perspective At SEPPmail, you will take on responsibility from the beginning in direct customer contact for products that are used daily by thousands of users throughout Europe. You will develop professionally, deepen your know-how regarding e-mail security and mail server technologies and grow with the requirements of our customers. In the context of the company's dynamic growth, opportunities for personal development and career planning will arise in the future. Contact person Schreiber, Recruiter at SEPPmail Apply directly via our application form. We look forward to getting to know you! jpidf465d3cjm jit0831jm jiy26jm