Customer Service Advisor Volvo

What you should know about us ## The Emil Frey Gruppe is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the supporting pillars of the company. The focus of activities lies on the import of automotive brands, the operation of garages, the logistics of spare and accessory parts as well as the provision of financial services. The Emil Frey AG Zürich-Nord, the legendary blue garage, shines as a new building. We invite you to be a part of it. Together we want to further develop the services surrounding the automobile. With our 22 brands - Abarth, Alfa Romeo, Citroën, Defeder, Discovery, DS, Fiat, Ford, Jaguar, Jeep, Kia, Leapmotor, Lexus, Mitsubishi, Opel, Peugeot, Subaru, Suzuki, Toyota, Volvo and Zeekr - we offer our customers the largest brand range in and around Zürich. Our goal is to always place the customer at the center of our thinking and acting. Your tasks ## • You look after our Volvo female customers and Volvo male customers professionally from the appointment scheduling to the invoicing • You create cost estimates transparently and comprehensibly, and you also ensure the correct billing of workshop work • The planning and coordination of workshop appointments is within your area of responsibility • During vehicle reception and vehicle return, you advise competently and explain invoices understandably • You check and assess warranty cases in close cooperation with the workshop manager and the importer • You ensure that work is carried out professionally and that customer vehicles are handed over in perfect condition • You actively present additional services and advise customers individually on suitable offers • You process customer complaints in a solution-oriented manner and within the scope of your responsibility • You keep an eye on open items and reliably process debtors as well as collection lists Your profile ## • You have a completed technical vocational training in the automotive sector • Volvo specialist knowledge or a special enthusiasm for the brand is an advantage • Customer orientation, team spirit and a positive appearance characterize you • Polished manners and a professional appearance are a matter of course for you • Motivation, reliability and a sense of duty characterize your way of working • Entrepreneurial thinking and good IT skills round off your profile What we offer you ## You will find a new challenge with exciting tasks and much more with us: • Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more) • Our own, attractive pension fund as an independent pension institution • A long-term company perspective • Individual further education and development opportunities • At least 25 days of vacation How you can contact us ## Silas Steinmetz, Regional Personnel Manager, looks forward to the complete application (including CV, work certificates, etc.) via the link "!".    For reasons of better readability, simultaneous use of the linguistic forms masculine, feminine and diverse (m/w/d) is avoided. Female and other gender identities are expressly included. Diversity also means to us that people work together in teams that achieve the best possible results through their uniqueness and difference. We are convinced that a diverse workforce, as well as an integrative culture, enables us to reach our full potential.