Patient Relations Officer - 80%-100% - Martigny

Contract type: CDI

Rate: 80% - 100%

Start date: July 2026 or to be agreed

Location: Avenue de la Gare 46B, 1920 Martigny

As a patient relations officer, you will have different missions:

• Satisfy and retain patients by personalizing the service offered
• Ambassador and guarantor of the Groupe Ardentis image
• Follow patients throughout their care journey
• Ensure patient satisfaction and follow up on complaints
• Quality control of the reception environment
• Creation and transfer of files between clinics
• Maintain the visual communication of the clinic according to Marketing directives
• Management and optimization of practitioners' agendas
• Various administrative tasks (emails, drafting letters)

Profile, training and skills:

• Training in hospitality, customer relations agent, CFC, CAP, BTS level or equivalent
• Minimum of 2 years experience in a host / receptionist position in the tourism sector
• Good command of French (C1-C2 level)
• Good command of standard IT tools (Microsoft office 365)
• Leadership, capable of supporting and coordinating
• Sense of organization, global vision, ability to take a step back
• Great ease in human relations, in patient service (listening and communication skills)
• Exemplary attitude, warm and friendly welcome, professionalism, dynamism and availability
• Ability to work alone or in a team
• Ability to assimilate new knowledge
• Clear interest in digitalization

Why Join Ardentis?

• From your entry into Ardentis, you will benefit from personalized integration training, adapted to your needs.
• You will evolve in a benevolent environment, conducive to fulfillment, where you can excel and innovate.
• By joining Ardentis, you can immerse yourself in a corporate culture valuing sharing and team spirit, attaching great importance to sustainability.

Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here!

At Ardentis, we don't just talk about values, we live them daily. Excellence, innovation, personal development, team spirit and long-term vision: this is what drives us. Here, we go beyond simply treating teeth. We advance dentistry, we innovate, we think about tomorrow.

Do you want to be part of a team where every person counts? Where your role has a real impact on the lives of patients? Join us, and contribute to making dental care ever more human, more modern, more impactful.