Client Service Representative - Digital channels

Company Description ## To reinvent banking, more than just technical competence is needed. We bring our differences to the table by thinking, discussing, programming, developing, testing, and learning together... and celebrating every step together. Are you inspired? Come to Swissquote and unleash your potential! We are the Swiss leader in online banking and offer trading, investment, and banking services to over 500'000 clients via our powerful and secure digital platforms. Our over 1000 employees work flexibly in multicultural teams - without any dress code. Through their great influence on the industry, they expand their skills and drive their careers forward in a fast-paced environment. We give it our all at Swissquote. As an employer that promotes equal opportunity, we welcome applicants with different backgrounds, experiences, and perspectives to strengthen our team and contribute to our mutual success. Are you all in? Don-t be shy, apply! Job Description ## • Written and telephone processing of customer inquiries via email, letter, chat and social media in German, English, French and Italian, • Customer support regarding our services and trading products, • Independent processing of customer complaints, • Coordination and delegation of incoming inquiries to specialist departments (BackOffice, Legal & Compliance, IT, Marketing, etc.), • Support of specialist departments with clarifications and customer orders, • Technical support for our applications (Mobile, Web platform), • Assisting in the further development of our applications (Mobile, Web platform). • Marketing and Trading together to find the best solution for every customer inquiry. Qualifications ## • A completed banking apprenticeship and/or several years of experience in customer service, • Experience with chat systems and interest in AI solutions for chats as well as interest in new, modern communication channels, • Very good knowledge of German and English; French and Italian are an advantage, • You have a service-oriented mindset, enjoyment of customer contact and networked thinking • You have an affinity for the stock exchange, • "Ticket system" is not a foreign concept to you, • You possess the ability to recognize dangers and assess them according to their urgency, • You are helpful and maintain an overview in hectic situations, • You are flexible and ready to learn new things.